Administrative Assistant Service Representative
Resume:
Robbie Ann Burgess
adkiig@r.postjobfree.com
Job Related Summary:
• 15+ years of experience as Customer Service Representative
• 15+ years of experience in Collections
• 30+ years Individual Income Tax Preparation
• 20+ years of experience in Microsoft Suite (Word, Outlook, Excel, Access and PowerPoint)
• Excellent listening skills, ability to relate to customers on a personal level.
• Excellent communication skills; verbal, written and phone.
• Previous experience of over 10 years in Automobile Sales/Approvals/Appraisals
• Ability to independently make on the spot decisions to resolve issues.
• Previously obtained Insurance License (need rectification)
Summary:
• Experienced in customer service, call centers, payments, and problem solving.
• Experienced with office procedures, bookkeeping, telephone operations.
• Proficient in the operation of office equipment and software.
• Knowledge of Microsoft Suite, Tax and Accounting, Internet software.
• Strong communication skills, both written and verbal.
• Positive attitude, quick learner, versatile, with a strong attention to detail. Ability to maintain confidentiality.
Education:
Graduated HS 1983
RCC-Lumberton NC- Associate's Degree/Bus. Admin-May 1985
UNC-P - Pembroke, NC 1995-1997
Professional Experience:
Job Search
November 2019 - Present
Mary Young & Associates- Easley, SC
December 2014 - November 2019
Administrative Assistant
Responsibilities:
• Data entry of updated documents, statistics, consumer information. Spoke with potential clients about the specific information they were needing and researched until information was found. Proceeded with documentation of research and discussion with client. Investigated complaints and determined the best solution. Worked with minimal supervision.
Level One, Greenville, SC
September 2013 – November 2014
Leasing Agent
Responsibilities:
• Received Inbound Calls from potential apartment seekers.
• Set appointment times and update information.
Dynamic Recovery, Greenville, SC
November 2010 – September 2013
Customer Service/Collections
Responsibilities:
• Outbound Calls for collection of returned checks for multiple clients.
• Updated new information on debtors, left messages for callback.
• Data Entry of payments and/or new payment arrangements.
• Investigated fraud on suspicious accounts.
• Given the task of restructuring the check collection department by changing duties, hours and implementing changes to accommodate the changing environment for our employees
Job Search
March 2010 – November 2010
Dobb's Salvage Yard, Lumberton, NC
April 2005 – March 2010
Inventory Clerk
Responsibilities:
• Inventory of all auto parts used for resale into computer.
• Maintained all records pertaining to sales, purchases and reports.
King Auto Auction, Fletcher, NC
December 2002 - March 2005
Bookkeeper/Title Clerk
Responsibilities:
• Managed accounts receivable, payable, payroll, invoices.
• Filed quarterly/annual financial reports
• Titles, deposit of cash and checks.
Clientlogic (Sitel), Asheville, NC
November 1998 - October 2002
Customer Service Specialist
Responsibilities:
• Inbound calls, processed and tracked order for Sears catalog.
• Processed payments, handled complaints during the holiday season.
• Made quick and efficient decisions for California Edison Power Company, for payment extensions on active accounts.
• Documented complaints, investigated the problem and decided the best solution.
S & S Auto Sales, Lumberton, NC
February 1982 - October 1998
Owner/Operator
Responsibilities:
• Purchasing vehicles at auction (used Kelly Blue book as guideline for bidding
• Devised plans for daily schedules such as purchases, repairs and restoration of vehicles for resale
• Processed payroll, invoices and estimates for payment
• Prepared quarterly/annual reports
• Supervised as many as five employees.
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