Data Analyst

Shivani Singh

Deerfield, Illinois ***** E: *****.*******@*****.*** M: 224-***-**** LinkedIn Profile Shivani Singh

PROFESSIONAL PROFILE

**** *.*. ******** **** Analytics graduate who strives to dive deep into data and provide quantitatively driven insights. Highly adept at data analysis, data mining, modeling across different programming languages and proficient at data visualization. Strengths include cleaning, transforming, and analyzing complex data. Recognized for strong communication, teamwork, and project management.

CORE COMPETENCIES

SQL R Tableau Python Microsoft Access ETL Machine Learning Statistical Models Exploratory Data Analysis Six Sigma Analyzing Big Data Business Intelligence Microsoft Office

EDUCATION

Master of Science in Business Data Analytics August 2020

Loyola University Chicago, Quinlan School of Business, 3*Dean’s List, 3.72/4.0 GPA

Applied Coursework and Projects:

Anthem Health Insurance, Capstone Project May 2020 – August 2020

Cleaned over 307 files in Python and performed Exploratory Data Analysis.

Consulted Anthem on demographic insights on the uninsured and underinsured US population to increase adoption of its Sydney Care App, which offers free diagnosis by certified doctors to users.

Analyzed google keywords by building Random Forests and Decision Trees in R to discover which ones achieved the maximum ROI and provided recommendations via Tableau dashboards.

Presented at the Exponential Technologies Team Meeting where insights were used for future market research.

Greenwich.HR, Business Analytics Practicum Project November 2019 – February 2020

Identified hiring trends in different sectors for the next four years’ horizon. Created bundles with both types of hiring demand metrics which is inventory of job listings and future hire costs.

Key findings were presented to the CEO using Tableau stories and dashboards.

Other Projects:

Built price models for avocados from five years of weekly data and made purchasing recommendations.

Analyzed one year of Chicago crime data in Python to help optimize police staffing, by region and by type of crime.

Developed and implemented a database for a restaurant.

PROFESSIONAL EXPERIENCE

SHIV NADAR SCHOOL April 2012 - April 2018

Elementary School Teacher

Acted as subject and grade lead, managing all teachers within the 5th grade.

Analyzed and observed the execution of a new curriculum by fellow teachers.

Developed mathematics study material for students and assisted in designing English curriculum.

GE Capital International Services September 2000 – September 2004

Manager, Six Sigma Black Belt

Responsible for enhancing Six Sigma & Lean awareness amongst 120 operations associates.

Mentored 5 Six Sigma Green Belt projects, of which 3 projects were certified.

Manager, Operations Planning and Analysis

Managed and developed the Operations Planning & Analysis team, leading the team to a passing score of Green in audits.

Championed the motion for GE Capital International Services to officiate changes to the Card Services Financial Review template, leading to 1,500 missing and unpaid hours being accounted for and paid to staff members.

Cultivated dashboards and other reporting techniques for the leadership team.

Exceeded a 95% Schedule Adherence and maintained call forecasting accuracy with +/- 10% for 47 weeks.

Manager, Customer Service

Designed a handbook for the new managers of the Customer Service team to simplify new hire onboarding processes.

Managed a team of 20 associates and ensured compliance to performance metrics.

Advance and established strong customer relationship with internal state side customer within GECIS and JCPenney.

CERTICATIONS AND AWARDS

Six Sigma Green Belt Certificate, GE Consumer Finance Connecticut, US

Management Excellence Award by GE Consumer Finance Connecticut, US

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