Customer Service Representative

Daniel Stuart

919-***-**** *************@*****.*** LinkedIn Profile

**** ***** **** **. ***. 34, Raleigh NC, 27613

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Education:

Wake Technical Community College, Raleigh, NC Aug 2013- Dec 16, 2015

AAS in Simulation and Game Development

Work Experience:

Secure Talent Inc, Contracted to Ubisoft, Cary, NC Oct 5, 2020- Mar 4, 2021

Support Representative

-Chat and Email-based Help Desk

- Ubisoft Account Assistance

- Assassin’s Creed: Valhalla Technical support

- Watch Dogs: Legion Technical support

- Rainbow Six: Siege Technical support

- Immortals: Fenyx Rising Technical support

- Technical support for other games as needed

PC Logistics, Durham, NC Oct 23, 2019- Sep 26, 2020

Delivery Driver

-Able to load up vehicle in a timely and efficient manner

-Navigate different areas effectively

-Drive a high clearance vehicle safely

-Ensure delivery of packages to proper location

Conduent, Raleigh, NC Feb 11, 2019- Oct 19, 2019

Customer Service Representative

-Answer phone calls from customers and assist them with their issues

-Able to use multiple applications simultaneously and efficiently

-Use online resources to accurately research an issue

-Able to clearly communicate solutions to customers

-Excellent writing and notation skills

-Capable of handling private customer information in a secure and discreet way

Dominos, Haymarket, VA Aug 2016- July 29, 2018

Delivery Driver

-Able to keep the store running efficiently while managers are absent

-Teaching new coworkers necessary skills

-Remotely resolve customer complaints and concerns

-Delivering pizza in a timely manner to customers

-Maintaining a clean environment

-Stocking and organizing store inventory

-Approving customer payments

-Educating customers on available product options

-Operating the cash register

Certificates/Awards:

Simulation and Game Development: Business Dec 16, 2015

Simulation and Game Development: Modeling and Animation May 8, 2015

Simulation and Game Development: Quality Assurance Dec 18, 2014

Additional Skills:

Technical Skills:

●Proficient with 3Ds Max and Maya

●Adobe Photoshop

●Adobe Premiere Pro

●Proficient with Word, Powerpoint and Excel

●Google Products

●Able to drive manual transmission vehicles

Leadership Skills:

●Organize and facilitate an international holiday gift exchange

●Moderator of an online chat server

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