Manager Customer

Rakesh Jain

adkigs@r.postjobfree.com ***, Mayellen Ave, San Jose, CA, 95126 858-***-****

Senior Technical Program/Project Manager

Passion for Learning, Executing and Guiding a Team to Exceed Customer Expectations

Result-oriented leader with expertise in building and managing cross-functional teams for strategic planning and solutions. Understanding, compiling customer needs and on time completion of complex and challenging projects.

Professional Skills

Wireless Technologies:

3GPP, 5GNSA and 5G NR, 4G LTE, mMIMO, 3G-CDMA/EVDO RAN, EPC and 5G CORE Edge Cloud platform, CDMA, BT, WiFi and UMTS, GPS knowledge

SDLC Methodologies:

Waterfall, Agile

Tools:

Actix, Nokia NetAct Suite, TPIM ClearCase, SAM5620, NPM, QXDM, CSON

Project Management and Version Control:

MS office Excel, Word, PowerPoint, Outlook, Access

Languages:

Shell, C

Work Experience

NOKIA, Los Angeles, CA 01/2016 – 09/2020

Senior Technical Program/Project Manager – mMIMO, 4G LTE / 5G NSA and 5G NR

Built and managed team of 15 RF and optimization Engineers to program/project manage and optimize and meet schedules and targets for 3G/4G LTE/5G RAN performance for acceptance by Sprint. Focal point for all issues and communications between Customer and Nokia National RF Planning and optimization team.

Completed on schedule 2.5K+ sites deployment and No Harm acceptance of mMIMO/5G NSA RAN, in Sprint NE market, generating $1B+ revenue.

Detailed Deployment planning of RAN tracking each individual site and mitigation planned to ensure on time acceptance of all sites.

Disseminate accurate and precise information relevant to cross-function teams and Upper Management on issues and resolutions.

Coordinate and Guide weekly meetings with Sprint 4G LTE/5G RF teams for issues, ensuring resolutions on schedule and on budget and successful acceptance and customer satisfaction.

Drive on time resolution and completion of RAN after deep dive and identifying issues with sites SW and/or HW

Managing and Successfully leading UE or Network issues debugging and resolution found in field and verifying commercial deployments of SW.

Regular updates to all cross functional teams and upper management on progress of issues along with mitigation plans.

ALCATEL-LUCENT (ALU), Murray Hills, NJ 07/2011 – 01/2016

Senior Technical Program/Project Manager - 3G/4G LTE RAN

Led 12 RF Optimization Engineers team to complete upgrade of Sprint Carrier Nationwide with ALU Network equipment: BBU to BBU4 on schedule and revenue of over $1B. Managed and achieved on schedule completion for the ALU 3G and 4G LTE Upgrade for Mid-Atlantic, North East, West Coast and Hawaii market.

Rakesh Jain adkigs@r.postjobfree.com Page Two

ALCATEL-LUCENT (ALU) (Continued)

Implemented process for tools readiness, ensuring on-time project start and on schedule – eNB Single Site verification and acceptance by Sprint RF.

Coordinate site transfer to the Sprint Engineering team after Acceptance.

Engaged cross-functional teams proactively for issue sites and quick resolution which prevented customer escalations.

Oversaw RF design / implementation review consultation to SIOP team; Sprint Network Vision (SNV) upgrade.

Utilized hands-on approach on KPI issues for 3G/4G LTE, CDMA and DO and resolving site issues by guiding team to make parameter changes using ALU tools which allowed for on-time acceptance.

TERIDIAN SEMICONDUCTORS CORP (TSC), Irvine, CA 02/2008 – 09/2009

Director Customer Engineering – SoC SW/FW Development and QA

Lead and Managed 13 Application Engineers, UI Software and Firmware developers in on-time development, QA and resolution of customer issues on SoC (Silicon). Managed and assessed testing requirements, scope, and efforts needed for small to medium size QA tasks for FXO VOIP, SCR, modems GUI Software and firmware.

Increased revenue 10% for the Network and Secure Access BU through excellent pre and post sales customer support and technical issues resolution.

Successfully managing and achieving SoC acceptance on the various hardware: modems, VoIP phones and Smart meters from different vendor for commercial availability and sales .

KYOCERA WIRELESS CORP (KWC), San Diego, CA 07/2004 – 11/2007

Senior Software Program Manager

Managed Carrier Verizon Wireless (acquired Alltel) requirements and expectations, including late additions in evaluating and negotiating feature sets with cross-functional teams for on-time start and completion of the SDLC and commercial deployment.

Instrumental in managing requirements, negotiating feature and design review with cross-functional teams and customers resulting in on time start of the SDLC. Including negotiated late requirements during the execution of development cycle.

Spearheaded carrier interface (TAM) to Alltel (VzW), completing on schedule and below cost deployment of PTT and 1x-RTT/EVDO handsets with a savings of $5M.

Debugged and tested software fix on PTT handset at Bell Canada field testing for acceptance using Qualcomm tool - CAIT.

LUCENT TECHNOLOGIES (LU), Whippany, NJ 01/2000 – 07/2004

Integration / Development QA Manager – UMTS

Education

Master of Science (MS), Computer Science, Stevens Institute of Technology, Hoboken, NJ

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