Sales Representative

CLAUDE CASEY WILKES

210-***-**** *.***********@*****.*** San Antonio TX 78258

Accomplished Management and Administration Professional with over ten years’ experience in coordinating and managing people and projects. Enthusiastic, detailed and resourceful leader with strong attention to detail and organization skills while also flexible and collaborative, with the aptitude to solve practical problems and ability to deal with a variety of situations with sound and accurate judgment when only limited standardization or precedence exists. Successful in supervision, management and employee communication. Core competencies include:

Organization Management

Presentation Planning

Communication (Written & Oral)

Goal Setting; Prioritizing

Quality Focused

Idea Generator

CAREER HIGHLIGHTS

Sales: As Sales Representative with Bristol-Myers Squibb, Increased sales of primary products in territory by 20% to 30 %; wrote guidebook for conducting special speaker programs to educate and inform doctors, nurses, and appropriate staff of Bristol-Myers Squibb products. Organized, prepared materials and worked trade shows, demos, conventions and clinical meetings. Result: In less than 3 years was promoted to District Trainer.

Facilitator / Trainer: Facilitated over 200 training sessions of managers and hourly employees with energy and enthusiasm; specifically requested by managers who attended a session to take their team through a session. Additionally, prepared an entire location of approximately 400 managers and hourly employees for upcoming Denison Assessment and then debriefed senior managers on results.

Sales Support: As Manager of Bids & Proposals Department, in response to requests from sales representatives, partnered with sales team to reinforce sales message by accompanying representatives on calls to high-value clients. Recipient of first award for achieving collaborative environment between Bids Department and Sales resulting in highest number of Bids being awarded that year.

Conflict Resolution/Collaboration: Routinely called upon to handle escalated calls to the president’s office. Through collaborative partnerships and familiarity with the various departments, functional areas, and processes was able to resolve almost all issues expeditiously.

PROFESSIONAL EXPERIENCE

Census Field Manager, US Census Bureau, San Antonio, TX 2019 – 2020

Directly supervise eight teams totaling 250 employees, developing the supervisory team and office support staff with knowledge and skills to conduct the various programs within the constitutionally mandated Decennial Census. Maintain effective working relationships with community, business and religious leaders and organizations within the office boundaries. Assure specific levels of progress of Field Operations are being met through analysis of computer-generated reports, in addition to reviewing and analyzing cost, quality and progress reports to ensure management mandated goals and objectives are being met within budget constraints.

Co-owner, Strategic Writing & Resume Services, San Antonio, TX 2016 – 2018

Counseled and advised clients in planning career strategy and professional development. Developed career-related programs for new graduates as well as assistance to the military personnel on converting their military assignments and duties to corresponding civilian occupational positions. Maintained relationships with recruiters and key members of the business community to stay abreast of current employment opportunities.

PROFESSIONAL EXPERIENCE (CONTINUED

Senior Career Advisor, South Texas Careers San Antonio, TX 2015 – 2016

Career Transition Advisor with experience in working with clients from a variety of backgrounds in job search strategy to determine “best fit” positions, developing critical self-marketing tools such as resumes and recruiting/hiring technologies and tactics.

Facilitator / Trainer, Hertz Corporation, Park Ridge, NJ 2011 - 2015

Facilitated Leadership journey culture-shaping sessions for Hertz Car Rental and Equipment rental locations throughout North America (US & Canada).

Director, Operations, CVS/Caremark Prescription Service Division, San Antonio, TX 1994 - 2010

Managed pharmacy operations, with over 100 registered pharmacists and 150 techs and clericals staff, product selection, translation, and intervention groups covering two shifts ensuring compliance with FDA, OSHA, HIPAA and other regulatory requirements.

Provided direction and management in development and implementation of move from manual labor to automated, assembly line equipment.

Led administration of Support Services comprised of four departments: Bids & Proposals, Implementation, and Client Services. Created and developed Area Resource Center with $200k budget.

Developed and restructured Client Service Department to provide greater accountability and increased productivity.

Developed and implemented a telecommuting program resulting in a significant increase in department performance and morale.

EDUCATION

Bachelor of Science degree, New York Institute of Technology, New York, NY, Summa Cum Laude

PROFESSIONAL DEVELOPMENT & TRAINING

Pricing & Distribution Strategies & the Law; Competitive Intelligence Seminar; Conflict Resolution

Coaching & Counseling for Successful Performance

Conducting Employee Evaluations; Finance & Accounting for the Non-Financial Manager

MILITARY SERVICE

United States Marine Corps, Message Center/Cryptographer, Honorable Discharge

ADDITIONAL INFORMATION

Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel)

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