Assistant and Event Coordinator/Planner
Resume:
Jonviea Dewalt
Ripley, TN *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Amazon.com
April 2019 to Present
• Answer inbound calls and chats providing real time help for deliveries to Hub Lockers and issues with items ordered through Amazon
• File complaints and compliments of customers via calls and chat
• Reroute customers to the correct department when needed
• Provide direct help to peers via chat to guide them to the correct resources to resolve their issues and answer their questions
• Assisted customers with a warm and professional attitude
• Answered general questions on items sold on amazon.com Chat Support Advisor
Kelly Services - Troy, MI
September 2016 to November 2018
• Answer inbound chats providing technical assistance to customers for all products of a certain brand
• File complaints and compliments of customers via chat
• Reroute customers to the correct department when needed
• Provide personal coaching to peers via chat to guide them to the correct resources to resolve their issues and answer their questions
Conducted peer to peer coaching sessions to provide feedback to peers and management on ways for peers to improve
Advanced Member Support
TeleTech
November 2015 to February 2016
Responsibilities
Assist agents with account questions and technical support, take escalated calls when a supervisor was requested, and provide support and help to agents with call times over a specified amount of time. Accomplishments
I stepped in when needed to help supervisors and coworkers as we worked to get agents off of their calls were that above a certain amount of time. I also worked in several chat rooms helping agents with all questions/concerns that they had while working.
Skills Used
Time management, multi-tasking, communication, decision-making, helpful, efficient, organization, dependable, flexible, supervise, troubleshoot, handle complaints, precise, loyal, considerate Call Center Customer Service Representative
West Corporation/Alorica
June 2013 to December 2015
Responsibilities
Answer inbound calls of customers and assist with questions/concerns regarding orders and accounts. Accomplishments
I provided exceptional customer service to all customers that I assisted. I was able to upsell items, assist with making orders, correct previously submitted orders, and answer any questions/concerns related to accounts and orders. I worked extra hours and the busy times of the day when asked of me and when more employees were needed.
Skills Used
time management, listen, service customers, handle complaints, efficient, precise, motivate others, take instruction, communicate, helpful, energetic, pleasant, learn quickly, confident, Chat Support Agent
TeleTech
December 2014 to November 2015
Responsibilities
Answer inbound chats of members and assist with technical support, account issues and all other questions/concerns,
Accomplishments
I was always flexible and did what was requested of me in regards to helping members and coworkers. I helped coworkers with their questions on policy and work related questions/concerns that they had. I was always top tier each month in metrics and issue resolution. Skills Used
time management, communication, efficient, analyze, loyal, confident, learn quickly, adapt to situations, trustworthy, organize, take instructions, motivate others, service customers, dependable, flexible, troubleshoot, listen, metrics, issue resolution
Education
Master's in Accounting
Southern New Hampshire University - New Hampshire
June 2015 to October 2016
Bachelors in Accounting
University of Memphis - Memphis, TN
2014
Associate in Business
Dyersburg State Community College
January 2009 to May 2010
Skills
• Ms Word (10+ years)
• MS Excel (4 years)
• Ms Powerpoint (10+ years)
• Customer Service (7 years)
• Live Chat (6 years)
• Upselling (10+ years)
• Technical Support (7 years)
• Troubleshooting (7 years)
• Microsoft Word (10+ years)
Additional Information
SKILLS
Microsoft Office Excel Intermediate
Microsoft Office Powerpoint Intermediate
Data Entry Expert
Filing Expert
LANGUAGES
Spanish Beginner
Contact this candidate