Remote Customer Support
Resume:
Tyra Simmons
****.*********@*****.*** • 646-***-****
Long Island City, NY 11101
Freelance Artist
Art Commissions - Queens, NY May 2019 – Present
● Developed song cover art
● Designed concepts based on customer descriptions Remote Customer Support - Back Office (Temp)
Unifin - Niles, IL December 2020 - February 2021
● Reply to customer support emails
● Performed financial data entry using company software
● Troubleshooting customer account issues
Amazon Sortation Associate
Amazon – Queens, NY October 2019 – June 2020
● Worked inside an Amazon warehouse using pallet trucks
● selected, packaged and shipped customer orders
MTA Travel Planning Agent
Global Contact Services - Queens, NY July 2018 - April 2019
● Answer calls and for MTA ACCESS-A-RIDE members
● Performing data entry using customers information to schedule trips
● Troubleshoot same day issues with passengers, drivers, and other agents
● Communicate and transmit accurate information to both passengers and dispatchers Energy Conservationist Assistant
Green City Force - Brooklyn, NY Nov 2016 - March 2018
● Performed energy audits in NYCHA developments
● Identified and educated residents on energy consumption
● Kept track of wattage differences on data sheets and excel Education
American International College - Springfield, MA
● 90 credits earned towards a BA in Sociology
Contact this candidate