Personal Assistant Service
Resume:
Ameshia Higgs
Maplewood, MN 55109
**********@*****.***
Objective
Searching for a position as a personal assistant that enables me to use my computer skills, written and oral communication, and organizational skills to create a smoother work environment.
Skills
Analytical Skills
Easily Adaptable
Problem solving
Active Directory
Customer Service
Customer Support
Highly organized
Kaseya
Microsoft Exchange
Microsoft Office
Network Basics
Positive demeanor and helpful nature always
Printing
Teamwork
Time management
Windows User Profiles
Work Experience
Network Operations Center Technician Intern, Atomic Data
Minneapolis, MN June 2019 — June 2019
● Create, investigate, resolve, or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to:
o Server and network alerts
o Remote Access (VPN) Connectivity
o Network connectivity issues
o System backups
o Remote network discovery and troubleshooting
o DNS, email, spam filtering and web hosting
● Understand and deliver on ticket escalation expectations.
● Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur.
● Reporting progress to clients and notifying them of resolutions through various sorts of documentation
● Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills.
● Attends to obligations and supports other company initiatives as directed.
Career Services Student Ambassador, SAOIC
Minneapolis, MN February 2019 – June 2019
● Assisted with data entry, outbound calls, and job fairs.
● Accomplished work goals by using effective time management skills and adhering to a schedule.
● Demonstrated professionalism, punctuality, and willingness to work.
● Performed light clerical duties such as filing, scanning, copying, and other duties as assigned.
● Researched and posted job leads for current and alumni.
students.
Personal Assistant, Branden Larsen
Maplewood, MN September 2009 — June 2011
● Acted as a first point of contact, dealing with correspondence and phone calls, as necessary.
● Booked and managed travel arrangements, itineraries, transport, and accommodations.
● Managed diaries and organized and scheduled meetings, conferences, and appointments, controlling access to employer.
● Record notes and messages for employer.
Contact this candidate