Support Technician

TUWMAA A. PARKER

** ***** ***. *********, ** ****2 ************@*****.*** 609-***-****

Motivated and goal focused professional with hands-on experience in updating equipment and processes. Specializing Audio Visual, IT, Networking and Multimedia.

Experience

AV Services/BlackRock – New, New York March 2017 – January 2021

Multimedia Technician/Bridge Operator

Provide on-site support for internal and external clients

Live Events support

Daily Room Checks

Audio & Video Conference support

Webcasting

Digital Signage

Document Management

Daily Call Building on Video Bridge

Help Desk Support

Recording Rendering

Ticket incident escalation

Logistics with Internal and External clients

Tech-Ops / Technical Operations, Inc. - New York, New York January 2017 – March 2017

Audio Visual Technician & Consultant

Set up and tear down audiovisual equipment.

Coordinate audiovisual needs for clients prior to event start.

Operate audio and video equipment during live events, presentations, film screenings, etc.

Provide customer service and technical support for clients.

Install flat panel screens, displays, projector mounts, racks and other AV equipment.

PSAV Presentation Services - Plainsboro Township, NJ November 2014 – January 2017

Crowne Plaza Conference Center Amphitheater

Event Technology Specialist

Set up and strike speaker systems for conference room and live events.

Operated audio and video equipment during a variety of live events

Set up and support video conferencing for two-way communication.

Communicated effectively to team members.

McCarter Theatre Center - Princeton, NJ October 2016 – February 2017

Stagehand Production Labor

Set up and tear down stage scenery.

Set up, focus and tear down lighting for stage scenery.

Performed minor carpentry work for stage scenery.

Education

Recording Engineering, (A.S.)

Full Sail University (2012-2014)

Skills

Software: Cisco Codian, Cisco TMS, VQ Conference Manger, Zoom, Microsoft Teams, AppSpace, Camtasia,

Microsoft Office, GoTo Meeting, Cisco Webex

Hardware: Crestron Touch Panel, Cisco Codec, Biamp, Extron, Crestron DSP

Consoles: Behringer X32, Soundcraft Expressions, Allen & Heath, and Mackie

Video Switchers: Analog Way PULSE 300, Folsom Presentation Pro

Projection: NEC (M352WS, M322W, PA622U) Christie Digital Projectors

Lightning: Gels/Gobos, Dimming and Control, Signal Flow, Leprecon Boards

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