PROFILE

Motivated SaaS Professional focused on user adoption, engagement and retention. Extensive

experience collaborating between clients (users) and internal teams to ensure client’s pre and post-launch needs are met from a training and support perspective. Keen ability to translate technical specifications into client-facing language and vice versa EXPERIENCE

Sales Research, Maine Pointe; Remote — 2020

Professional Services Consultant, Implementation Specialist, Imagine Communications; Denver, CO — 2011-2019

SKILLS

• Secured multi year software license contracts by demonstrating products to key stakeholders and C-Suite members

• Created and delivered workflow, training and best practice guides to ensure 100% on-time implementations

• Achieved a 9/10 average score on training follow up survey responses

• Successfully launched as the Lead Consultant two major Latin American Broadcasters in 2019 [DirecTV / Latin America & Televisa / Mexico)

• Led internal North America and Latin America implementation team; responsible for creating statements of work, agendas, training material and training new team members

• Maintained client success by monitoring client issues and leading regular status update meetings to boost client satisfaction, while holding 100% retention among Latin American Clients [2018-2019]

• Created statements of work and managed project deadlines on multiple 7-10 version upgrades for key accounts

• Analyzed client business needs as subject matter expert and created request for change documents to review with development for future software releases

• Gained trust mapping client requirements to application solutions

• Coordinated activities with project and QA teams to test and deploy new versions and upgrades

• Boosted sales by 10% per business unit in Q2 utilizing web based search tools and delivering key findings to stakeholders

EDUCATION

Kent State University; Kent, OH — Organizational Communication, 2009 VOLUNTEER

Habitat for Humanity Metro Denver; Denver, CO - 2014-Present IMPLEMENTATION SPECIALIST SOFTWARE TRAINER PRODUCT CONSULTANT Jeffrey Beau Morris

749 UVALDA ST, AURORA CO, 80011 513-***-**** adki29@r.postjobfree.com