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Data Customer Service

Location:
Austin, TX
Posted:
February 26, 2021

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Resume:

SUMMARY

Master’s candidate with professional work experience of 2 years in Data Collection, Data Analysis, Data Visualization, Data Warehousing, Prediction, and Customer Service. Proven ability to learn quickly and accomplish tasks under minimal direction. Demonstrated technical, management, analytical, communication, leadership, presentation, multi-task and team-work skills. Demonstrated strong analytical, presentation, leadership, communication, multi- task and team-work skills.

EDUCATION

Texas State University, San Marcos, Texas Dec 2020 Master of Science in Data Analytics and Information Systems GPA 3.0/4.0 University of Mysore, SBRR Mahajana Education Center, India May 2017 Master of Business Administration GPA 3.96/4.0

University of Mysore, Teresian Degree College, India June 2015 Bachelor of Business Management GPA 3.89/4.0

PROFESSIONAL EXPERIENCE

CL Educate Ltd., Mysore, India Designation: Executive Customer Analyst May 2017 – March 2019

• Created best Data by making large/complex customer service data more accessible, understandable, and usable with the help of Tableau.

• Transforming, improving and integrating data, depending on the company’s requirements.

• Demonstrated SQL skills by Combining the customer data sets across multiple sources using SQL server database tool.

• Grew companies’ operational policies and procedures of the customer service department by creating and updating the process flowcharts.

• Trained new employees according to our Grant programs operating procedures.

• Networked with a variety of Top educational institutions to provide educational services. JK Tire & Industries., Mysore, India Designation: Marketing Management Intern May 2016 – June 2016

• Developed a report to provide insights into the practical aspects of the working of JK Tire organization.

• Created promotional and pricing strategy and incentive programs to increase sales performance.

• Designed and implemented its “Channels of distribution” process and supported onsite team in their daily activities. Rotaract Club-Rotary International., Mysore, India Designation: President June 2014- May 2016

• Lead a team of ten to encourage and train employees to get involved in projects that build on their skills and interests.

• Preside over club and board meetings, Appoint committee chairs and members.

• Create a budget and manage club finances, including an annual audit and Develop a safe environment for youth participants. ACADEMIC PROJECTS

• Predicted insurance expenses from a real-life dataset and fitting the model with different likelihoods using Regression analysis. 2020

• Performed Machine Learning technique using Random Forest Regressor model of the scikit-learn library for Hass Avocado Board dataset and presented findings after solving the problem and predicted the analysis. 2019

• Performed Data Analysis with visualization of 'The Body Shop’ website dataset after web scraping using Python libraries

• (Scikit-learn, Beautiful Soup, NumPy, Matplotlib, Pandas, Seaborn etc.).

• Developed SQL scripts to create the MySQL database and to insert records into the tables and developed SQL queries to generate various reports for Apartments Listing website. 2019

• Developed a Statistical Hypotheses/Data Analysis using Chi-square test, ANOVA, and T-test Statistical Tools. 2017 LEADERSHIP AND AWARDS

• Received H. C. VIVIAN SCHOLARSHIP award for my academic achievements from Texas State University. 2019

• Received PROF. B. R. ANANTHAN FELICITATION COMMITTEE GOLD MEDAL from University of Mysore for securing highest marks among all students in the University in MBA- Marketing. 2018

• PRATIBHA PURASKAR AWARD from Karnataka Government Employees Associations for my academic achievement in MBA. 2018

• Participated and helped organized a workshop on “WTO and International Trade Landscape”. 2016

• Received BEST PRESIDENT AWARD from Rotaract Club-Rotary International, a non-profit organization. 2015

• MISS ROTARACTOR 2015 AWARD from 36th Rotaract District Assembly for organizing various zonal and district events. 2015

• Organized National level UGC (University Grants Commission of India) sponsored seminar on Corporate Social Responsibility, Business Ethics and Corporate Governance. 2015

• Organized District and Zonal conferences in Rotaract Club- Rotary International to create positive change around the world. 2015

• Organized Management Fest with a call to aspiring managers to create new ideas, build new concepts and generate new thinking dimensions. 2015

• Volunteered to conduct ‘FEEL for The Common Humans’ learning and development intervention based on the theme

‘Building Self-esteem in Children’ in association with Rotary central. 2014

• Organized free Eye Check Up and Blood Donation Camps for over 200 people in Rotaract Club. 2014 SKILLS AND CERTIFICATIONS

• Languages and Programs: SQL, Python, Java, R Programming, UNIX Shell Scripting, Scala, C, C++, HTML, MS Excel.

• Databases/Visualization/Other Tools: MySQL, Tableau, Jupyter, Seaborn, Matplotlib, Matlab. .

• Machine Learning/Statistical Techniques: Scikit-Learn, Pandas, NumPy, SciPy, TensorFlow, Regression, classification, Decision Tree, Clustering.

• Trained working with MS Excel for Optimization and Forecasting and Simulation concepts.

• Completed Pluralsight training in ‘Data Analysis fundamentals with Tableau’. WORK AUTHORIZATION:

Eligible to work in the US through Curricular Practical Training (CPT) and Optional Practical Training (OPT) using F-1 visa. POOJA BASAVARAJU

http://www.linkedin.com/in/pooja-basavaraju-755******-**** Tapadera Trace Lane, Apt 818, Austin, Texas – 78727 737-***-**** adkhyg@r.postjobfree.com.



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