RUMI SAHU

Noida, UP, ****** · Mobile no. :600-***-**** Email ·adkhxz@r.postjobfree.com

SENIOR ANALYST- 10 YEARS EXPERIENCE

Discerning senior analyst with total 10 years of experience in organizing and enhancing business operations to increase revenues. Adept at discovering all possible opportunities to reduce waste and expedite operational milestones. Passionate about bolstering overall functional health of business and consistently enhancing practical performance metrics. PROFESSIONAL EXPERIENCE

Nov, 2016 – Dec, 2019

Senior Analyst,

Capgemini India Pvt ltd. Noida, UP India

· Responsible for monitoring data Centre for any fault or any other issue

· Opening tickets to track and document resolution of problems

· Escalate the ticket to respective team for further resolution, e.g. Storage L2 support team, sales

· Based on the severity of the issue putting the ticket to respective priority list e.g. P1, P2& P3

· Creating a manual service request (SR) if not created automatically

· Resolving the logon related issues, issues in tool launching, VPN creation issues, Email client related issues, Engineer sign in issues etc.

· Responsible for processing the data from given sites

· Extract relevant data from given web pages, which could later be used by google search engine to provide better search results

· Responsible for creating presentations for the client to provide the glimpse of the work done

· Responsible for categorizing the data in different categories which could later be used by associates in easy extraction of the data

· Creating the report for the work done during the day which could later be used for time and analysis for the work done

Nov, 2009 – Dec, 2016

Senior Insurance Associate,

MetLife Global Operations Service center, Noida, UP India Jobs Handled in Claims and payment processing

· Handling a separate sub type all together (Expense Payments)

· Scrutinizing the details of a claim to ensure that all the required criterion have been met and issuing the payment for the claim henceforth

· Handling the allocation of work, depending on the inflow of work

· Providing floor support for processing the Expense Payment and updates

· Generate and deliver the Expense Payments Tracker as well as the Escalation Tracker to operation group and stateside

· Deals with Stateside in regard to Expense Payments

· Providing support for the other process called 2x

· Good knowledge of MS-Office

· Perform application testing for entire team

Jobs Handled in Quality Financial Team

· Handling separate work type called “STAT”. In this we need to code policy data of customer according to customer policy renewal, cancel or new business

· Handling QFT (Quality Financial Team), which comprises three work type stop & void,

· Check copy and Returned check

· In stop & Void we need to stop/void checks which are wrongly issued to the customer

· As per the request of clients (Customers) we pull the check copy send a copy of check which are issued to customer to the adjuster for legal purpose

· Returned check is a process in which we need to send alert to the adjuster that checks has been returned from the imagining center and what action needs to process (Stop/void) EDUCATION

Bachelor of Science in Zoology (2006), Assam University Silchar, Assam, India AISSCE (10+2) from CBSE (2002), AFS Kendriya Vidyalaya Kumbhirgram, Assam AISSE (10) from CBSE (2000), AFS Kendriya Vidyalaya Kumbhirgram, Assam TRAININGS AND CERTIFICATION

• Fish Philosophy

• Lean

• 7 QC Tools

• Anti-Money laundering

• HIPPA

• Time Management

• LOMA intermediate

• PowerPoint presentation

• Advance Excel

• SOP creation

• Train the trainers

• Trained in salesforce Admin.

• Certified in Introduction to Property and Casualty Insurance PERSONAL DETAILS

Date of Birth: 27th April 1983

Father’s Name: Late. Bolai Sahu

Nationality: Indian

Languages: Hindi, English

Date: 20/12/2020 Location: Noida RUMI SAHU

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