Employee Relations Manager

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Olga Mendez Pittsford, New York 585-***-****

******.**@*****.***

Human Resources Executive

Dynamic leader with proven expertise in shaping company culture and administrative processes Key business partner experienced in driving enterprise-wide initiatives to manage employee life cycle, including recruitment and development. Gave data-driven reporting to leadership teams at both a strategic and operational level. Track record of financial discipline complemented by in-depth knowledge of employment laws; demonstrated ability to maintain compliance with industry standards and regional regulations through strict internal controls. Background includes substantial achievements in talent retention, employee engagement, and change management.

Highlights of Expertise

• Influence & Negotiation

• Diversity & Inclusion

• Onboarding & Offboarding

• Affirmative Action

• Equitable Access

• Workforce Planning

• Coaching & Mentorship

• Redundancy Elimination

• Knowledge Retention

• Relationship Building

• Financial Planning

• Cost Control

• Payroll

• Budget Management

• Growth & Scalability

Career Experience

Gunlocke/HNI, Wayland, NY

Strategic HR leader of a manufacturing facility at an internal company with nearly 9,000 employees combined. DIRECTOR OF HUMAN RESOURCES (August 2016 to Present) Lead people processes, strategic, and operational level insights for senior leadership. Generate data-driven reporting to the leadership team to monitor ongoing plans. Utilize advanced recruiting skills to attract, hire, and retain talent. Involve in the negotiation of benefit rates. Coordinate with and instruct the executive team on effective conflict management, shaping employee culture to maintain a productive work environment.

Restructure the business to make a profit in 2019 for the first time since 2015. Allowing the company to distribute over half a million in profit sharing.

Execute team building and coaching to improve performance and reach goals.

Leverage knowledge of US employment law, local laws, and regulations to drive compliance.

Savings of $10M in 2019 generated due to project involvement with business pricing and alignment. Verizon Wireless, Rochester, NY

Accountable for leading fairness programs for 1K+ personnel at largest wireless services provider in the US. HUMAN RESOURCES OPERATIONAL FIELD MANAGER (May 2004 to Jul 2016) Charted strategic direction and cultivated trust with both employees and management, including leading multiple initiatives to reduce attrition in the region. Ran training and development programs that proactively avoided disputes, reduced litigation, and improved workforce retention. Enhanced performance review and professional development process through better accountability.

Attracted and retained exceptional talent, producing up to 99% new hire retention.

Increased diversity at the senior management level. Olga Mendez Page 2

Programs for Affirmative Action successfully mitigated 92% of claims alleged.

Reached objectives and key results training of 450 managers, increasing personnel turnout by 20%.

Created, delivered a forum on leadership, improving work promotions by 35%.

Initiated, launched an automated database to track medical/ADA accommodation that was embraced and implemented by six Northeast Call Centers. Rochester Regional Health Systems, Rochester, NY

Codified organization culture for over 1,500 employees at a trusted local healthcare provider. EMPLOYEE RELATIONS MANAGER (Aug 2002 to Apr 2004)

Delivered training and development to senior management on succession planning, compliance, and employee engagement. Provided problem-solving coaching for management on employee relations. Developed and established effective policies and processes over system sites. Gave ongoing leadership development to the management team.

Documented and implemented best practices in setting leadership conflict resolution outlines, generating a 95% success rate.

Additional Experience

HUMAN RESOURCES MANAGER Rochester Regional Health Systems, Rochester, NY EMPLOYMENT COORDINATOR Rochester Regional Health Systems, Rochester, NY Education & Credentials

Yale School of Management Executive Education

Women’s Leadership Program 2020

Master of Science: Career and Human Resources Management Rochester Institute of Technology, Rochester, New York Graduate Degree: Industrial and Labor Relations

Cornell University, Ithaca, New York

Bachelor of Science: Human Resources Management

Roberts Wesleyan College, Rochester, New York

Professional Distinctions and Awards

• Director of Diversity - GVC-SHRM

• Distinction / Honors National Certification in “Engage to Win” training

• Leadership and Distinguished Award President’s Award/National Spokesperson - Domestic Violence Languages

• Written and verbal fluency in Spanish

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