Customer Service Data Entry

ALICE PHILIUS

*** ***** *****

Dr Lawrenceville,GA 30045 305-***-****)

************@*****.***

“Seeking a position, where I could utilize my skills.”

EXPERIENCE

JANUARY 2006-DECEMBER-2020

ESS1(TEAM LEAD), department of childrens & families – Mia,fl

Interviewed applicants to obtain and verify information to

determine eligibility for Food Assistance, Medicaid and Cash Assistance.

Answered inbounds calls from applicants,inquiring, about case status

Assisted Supervisors with heavy case loads

Trained many agents on how to process cases .

JULY-1995- DECEMBER -2005

CARGO AGENT(PRIORITY PARCEL), world flight services- Miami FL

Supervised a team of eight agents

Made daily schedules my agents

Data Entry

Processed Domestic and International shipments

EDUCATION

JUNE 1974

DIPLOMA, ABRAHAM LINCOLN,HIGH SCHOOL- BK,NY

SKILLS

Proficient in English,Spanish and Haitian Creole

Problem solver

Proficient in Microsoft Word and Excel

Excellent Customer Service

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