Deidri D Welch

Conyers, GA

678-***-****

adkhpw@r.postjobfree.com

Work Experience

Compliance and Audit Manager

First Financial Asset Management, Inc. Peachtree Corners, GA 2019-Present

•Responsible for internal and external audits, sample accounts, review and maintenance of vendor licenses, insurance, and regulatory documentation.

•Vendor management, policy and procedure development, consumer correspondence review and helping maintain the Compliance Management System regarding regulatory compliance.

•Maintain daily tracking of consumer complaints and disputes, research, investigate, and work with operations to ensure operational compliance.

•Work closely with General Counsel to ensure that all new consumer regulations and law are interpreted and rolled out to business units as applicable.

•Work with operational leadership and General Counsel on all lines of business to develop and maintain robust library of policies and procedures to provide internal business units and staff members the appropriate tools to comply with federal and state laws, rules, and regulations, including but not limited to CFPB Rules, FDCPA, TCPA, FCRA, UDAAP, GLB, and CCPA.

•Create, implement and maintain internal and external auditing functions to verify that internal business units and external parties follow their policies and procedures in order to comply with applicable laws, rules and regulations. Develop remediation plans where necessary and monitor for timely completion.

•Evaluate the root cause analysis of disputes and complaints, review and respond to regulatory complaints.

Litigation Support Specialist II

Lendmark Financial Services, LLC. Covington, GA 2016-2019

•Research, develop, and recommend strategic plans to ensure compliance with applicable state and federal regulations.

•Draft, review, edit, and approve legal documents for filing with individual courts nationwide.

•Communicate and strategize with external vendor attorney firms.

•Maintain internal system of records with the most current and up to date information.

•Review and respond to all regulatory complaints, engaging business units as applicable and evaluating all complaints for root cause analysis.

Legal Case Manager

Transworld Systems Inc., Norcross, GA 2015-2016

•Support attorney firms’ in all aspects of case management.

•Prepare case briefs for all legal suits and/or counterclaims to include case references.

•Maintain and update computerized system of record with the most update to date account/case information.

•Research and investigate account/case history to further advise our external attorney network on the appropriate course of action.

•Work closely with client services to maintain media requests and follow ups as needed.

•Appear in court as in-house witness on all active litigation cases.

Paralegal

Bleeker Brodey & Andrews/Johnson & Freedman, LLC Atlanta, GA 2012-2015

•Draft legal memoranda and correspondence documents.

•Correspond with vendor attorney firms to monitor active court files for accuracy.

•Monitor and track multiple state court dockets to maintain current case data.

•Collect and record client information in our internal system of record.

•Schedule meetings, conference calls, and prepare relevant materials as necessary.

•Keep records of active and non-active case files.

•File, Scan, and Distribute documents as necessary.

Data Analyst

AT&T Advertising & Publishing Tucker, GA 2005-2012

•Provide data and information on a variety of complex customer service issues and requests.

•Directly communicate with consumers regarding service request and/or issues.

•Document, research, evaluate, and resolve consumer inquiries.

•Work closely with other business units to complete customer requests and inquiries as needed, help maintain retention percentages.

•Provide continuous feedback and coaching to improve individual employee performance, motivate sales team members to meet or exceed performance objectives.

EDUCATION

Georgia Perimeter College — Paralegal Studies, 2008

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