Spa Director
Resume:
Janet Gillooly
Skaneateles, NY *****
********.*@*****.***
Authorized to work in the US for any employer
Work Experience
Owner/Operator
Naturopathic Lifestyle LLC - Skaneateles, NY
September 2019 to Present
Spa Operations Manager
Mandara Spa Walt Disney Dolphin Resort - Lake Buena Vista, FL August 2016 to October 2018
Spa Operations Manager
Position Summary: Recruit and Oversee Staff to ensure the success of our establishment by hiring and training adequate staff members to deliver the highest quality of excellence in our spa’s services. As Spa Operations Manager with a staff size of 65 employees to include Assistant Managers, Leads, Trainers, Spa Coordinator, Massage Therapist, Cosmetologist, Estheticians, Nail Techs, Spa Concierge, Spa Attendant, Reservationist and Front Desk.
Key Job Elements: My daily responsibilities included employee recruiting, selection and training. Set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies. Manage Operations Budget included creating and management of all aspects of facilities operations on a daily, weekly, monthly and yearly basis. Set weekly monthly and annual financial goals. Reviewed costs for spa procedures and services, oversee payroll, employee time sheet, employee individual sales and establish budgets for advertising, sales campaigns and promotional events. Assist with Promotions and Sales by creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. Developing marketing and promotional strategies, as well as advertising campaigns that included creating membership incentives and sales promotions leading to a larger client base. Supervised all facility maintenance assuring to meet sanitation guidelines for State of Florida. Guaranteed facility was properly cleaned, all equipment is in working order, tools were adequately sterilized, linens were washed and a proper inventory of supplies was maintained accurately. Ensured customer satisfaction by monitoring customers expectations and making sure they were met. Interacting with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys. Used management skills to create strong organizational, verbal and written communication producing detail-oriented team players. Customer satisfaction tools including surveys, casual face-to-face interactions or suggestion boxes. Monitoring customer satisfaction to retain existing clients and attract new ones. Interacted closely with clients, personnel, vendors and the public on a daily basis .Implemented my leadership and time management skills giving me the ability to anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into our establishment. Human Resource procedures implemented in hiring, training, evaluating and establishing sales goals by Interacting closely with clients, personnel, vendors and the public on a daily basis. skills and education of basic computer systems and software to include using Microsoft Office applications, such as Word, Dayforce, Book4Time and Excel, to employing the use of human resource employee back ground checks, accounting, budgets, inventory control, payroll, financial expense reports, petty cash and spa software. Office Manager / Instructor
Wood Hygenic Institute School of Massage and Colon Hydrotherapy - Kissimmee, FL May 2008 to April 2016
Office Manager
Program Massage Therapy Instructor
Position Summary: Responsible for instructing and facilitating meaningful learning of the course competencies and curriculum. Supports all facets of the learning environment as demonstrated by institutionally prescribed curriculum and learning assessments. Through preparation and learner centered instruction, delivered career education that supported graduates in meeting the evolving needs of the employment market including State Board credentialing and Licensure. Fostered a culture of learning that encouraged student values, mutual responsibility, respect, ethics, life-long learning, diversity, and professional and personal development. Key Job Elements: My duties and responsibilities as an Instructor included instruction of multiply classes including Anatomy, Physiology, Shiatsu, Hydrotherapy, and other modalities for class sizes ranging 20 to 45 students per class. Instructed assigned courses in accordance with course competencies/ objectives, and instructional materials as defined by the syllabus for multiply courses. Utilized unit and daily lesson plans. Adequately prepare for class; review all course materials and lesson holding meetings with teaching assistants . Delivered learner-centered instruction by keeping a structure management approach of the classroom environment. Encouraged student success by sharing related industry experience to learning. Identifying and referral of at-risk students to specific academic support resources. Actively engaged in retention activities including documented student mentoring activities and communication. Provided assistance to students who require special attention through tutorial assistance. Recorded and maintained accurate student attendance and grades records. Complete grade reports and final grade sheets, learning assessments, final examination assessments by established deadline(s). Administered and completed competency testing by established deadline(s). Posses and comply with the awareness of the school catalog, faculty handbook, and understand all the procedures and expectations, and policies stated therein. Respond to student questions in a timely manner. Assist academic leadership in program evaluation, review, and revision when requested. Participated in new faculty on-boarding and ongoing in-service faculty development activities, and discipline specific professional development. Mentor new faculty as needed with my teaching assistants. Responsible for maintaining credentials as required by accrediting councils/agencies and regulatory bodies.
Lead Therapist/ Staff Trainer and Consultant for Canyon Ranch Spa Gaylord Palms Resort { Canyon Ranch Spa } - Kissimmee, FL July 2005 to April 2008
Lead Therapist/Staff Trainer and Consultant for Canyon Ranch Spa Position Summary: Responsible for revision and facilitating a completed updated version of Canyon Ranch's Spa Employee Procedures, Policy, and Spa Treatment Training Manuals. Implementation of all facets of Canyon Ranches Spa protocol in a learning environment as demonstrated by instruction of continued educational courses and hands on training. Through preparation and a centered instruction for training of services and product knowledge I delivered career education that supported employees in meeting the evolving needs of guest while fostering a culture of learning that encouraged spa employees values, mutual responsibility, respect, ethics, life-long learning, diversity, and professional and personal development.
Key Job Elements: Performed Massage Therapist job duties while modeling exceptional customer service skills for the entire clinic staff to emulate. Accomplished setting the tone for the therapeutic staff and was responsible for maintaining a positive work environment by fielding therapists complaints and facilitating solution-oriented discussions. Conducted evaluations and facilitates trainings of therapists. Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist. Conducted employment staffing open positions interviews. Duties to include writing of incident reports and included in hire and/or terminate of therapists. Managed the bridge between the bodywork professionals and the front staff while making employee/guest scheduled changes as needed for maximum spa productivity. Attended chapter meetings of massage associations and/or recruiting events. Created staff incentive programs, In-house contest, targeting product sales and service upgrades resulting in raised revenues. Checked cleanliness of rooms to ensure rooms were properly stocked and monitored all therapist inventory including oils, lotions, linens and products. Created high level of customer service, including responding to any client complaints. Implemented excellent communication skills with guest, while incorporating excellent communication with the staff and management to set example for staff to emulate the same skills to handle problems and also communicate probable solutions together as a team. Responsible for all shift coverage and scheduling. Making sure books were balanced according to sales reports. Duties also included all training of new and existing therapist on newly implemented services and treatments. Conducted testing for staff on product knowledge with continued education of all application processes and protocol of spa products. accountability to upper management of all documents and records of staff evaluations, incidents, guest complaints and inventory. Spa Director
Admirals Cove Country Club - Jupiter, FL
May 2000 to January 2004
Privately owned Club
Spa Director
Key Job Elements: Interpreted financial reports and provide expertise on (projected) revenue vs. expenses. Projected and maintained acceptable payroll commitments. Use financial plans for spotting trends, measuring productivity and monitoring progress. Controlled ongoing service and product margin analysis to ensure profitability. Implemented opportunities for managing operational costs and boosting the bottom line. Managed and develop procedures for accurate inventory control and monitoring. Implemented full spa product and service purchasing standards and ensure compliance. Administered staff and client scheduling for maximum revenue generation and profitability. Managed our Spa’s Marketing Strategy to ensure a consistent image was being portrayed proactively. Implemented publicity opportunities which effectively generated positive media. Developed and maintained efficient front desk procedures. Maintained and updated all necessary internal and external signage. Created ongoing in-house promotions and activities to stimulate sales, staff and customers. Continued self education to stay on top of spa industry trends. Maintained a strong menu of services with both exceptional artistic and aesthetic value. Consistently developed and grew retail sales through training, tools and monitoring. Ensured the spa was always staged for maximum buyer impact. Monitor customer satisfaction with surveys, focus groups and comment cards in order to anticipate, identify and ensure customer needs were being met in the best possible way. Developed and delivered credible and competitive service to our guest. Guided my staff to become caring problem solvers, cooperative, accommodating and fair by exhibited a professional attitude, diplomacy and an ability to handle difficult situations. Upheld charismatic front desk procedures in the booking and handling of customers. Maintained fresh, effective programs to consistently retain and grow customer base. Developed and maintained compensation guidelines for customer complaint handling. Monitored Job descriptions and staff goals by implementing on going skills training to internal staff to ensure service standards were being upheld. Created and maintained staff contracts, ensuring accuracy and compliance by performing staff evaluation reports with proposed action plans. Effectively administered and monitored staff scheduling procedures. Self demonstrated an exceptional level of professionalism for the staff to emulate which created a motivating environment of sincerity, warmth and fun for my staff and guests. Monitored negative staff behavior and dismissal guidelines with follow-through. maintained up to date version of the Spa Procedure Manual and ensure compliance. Developed and maintained spa literature, documentation and process handling requirements. I Held regular manager and staff meetings to convey all up to date and relevant information on all aspects of the Spa’s operations. Ensured equipment was maintained in good working order. Massage Therapy Program Director
Glendale Career College, Nevada School of Massage Therapy and Career Institue of Education - Glendale, CA
October 1997 to March 2000
Massage Therapy Program Director
Position Summary: I worked under supervision of CEO to Create new programs, standardize, coordinate and analyze assigned programs. Obtain accreditation and approvals thru Federal, State and Educational Governed Agencies. Supervise staff and assist in day-to-day management operations. Key Job Elements: Supervise and evaluate instructional staff. Direct advisory committee activities for program. Ensured compliance with all state and federal regulations. Monitored instructor lesson plans and their posting and screened instructional applicants. Create and revised curriculum and textbooks with instructors, program managers, advisory board, academic Dean and CEO. Reviewed student evaluations of instructors and programs, externship evaluations, employer surveys, and graduate surveys with the school director. Interview prospective students during enrollment process as needed and conducting new student orientation. Reviewed completion and placement rates with placement manager and school director. Scheduled in-service training and established Massage Therapist Program yearly start date calendar. Assisted registrar in maintaining employee and student records. Monitored and maintained records according to federal and accrediting standards compliance. Monitored all academic policies/procedure and compliances in creation of new program development. Assisted with student advising and administrative functions. Collected and researched data using intuition and experience to complement data. Problem Solving by Identifying and resolving problems in a timely manner. Gathering and analyzing information skillfully. Developed alternative solutions. Produced accurate analysis of funding using numerical data effectively and wrote proposals. Accomplished new program 4 year accreditation upon submittal and board approvals. Displayed orientation to profitability aligning work with strategic goals.Worked within approved budget, developed and implemented cost saving measures. Followed policies and procedures organizational charts. Demonstrated accuracy and thoroughness always looking for ways to improve and promote quality and applies feedback to improve performance. Maintained safety and security policies and procedures with my department. Reported any potentially unsafe condition or improper use of equipment and materials.
Massage Therapy Program Instructor
Utah College of Massage Therapy - Salt Lake City, UT June 1994 to October 1997
Massage Therapy Program Instructor
Position Summary: Responsible for instructing and facilitating meaningful learning of the course competencies and curriculum. Supported all facets of the learning environment as demonstrated by institutionally prescribed curriculum and learning assessments. Through preparation and learner centered instruction, I delivered career education that supported graduates in meeting the evolving needs of the employment market including State Board credentialing and Licensure. Fostered a culture of learning that encouraged student values, mutual responsibility, respect, ethics, life-long learning, diversity, and professional and personal development. Key Job Elements: My duties and responsibilities as an Instructor included instruction of multiply classes including Shiatsu, Hydrotherapy, and other modalities for class sizes ranging 20 to 45 students per class. Instructed assigned courses in accordance with course competencies/ objectives, and instructional materials as defined by the syllabus for multiply courses. Utilized unit and daily lesson plans. Adequately prepare for class. Reviewed all course materials and daily lesson plans holding meetings with teaching assistants. Delivered learner-centered instruction by keeping a structure management approach of the classroom environment. Encouraged student success by sharing related industry experience to learning. Identified and referred at-risk students to specific academic support resources. Actively engaged in retention activities including documented student mentoring activities and communication. Provided assistance to students who require special attention through tutorial assistance. Recorded and maintained accurate student attendance and grades records. Completed grade reports and final grade sheets, learning assessments, final examination assessments by established deadline(s). Administered and completed competency testing by established deadline(s). Possessed and complied with the awareness of the school catalog, faculty handbook, and understand all the procedures and expectations, and policies stated therein. Responded to student questions in a timely manner. Assisted academic leadership in program evaluation, review, and revision when requested. Participated in new faculty on-boarding and ongoing in-service faculty development activities, and discipline specific professional development. Mentored new faculty as needed with my teaching assistants. I was Responsible for maintaining credentials as required by accrediting councils/ agencies and regulatory bodies.
Education
Vocational in Real estate sales
IFREC SCHOOL OF REAL ESTATE - Kissimmee, FL
December 2006
Vocational
WOOD HYGENIC INSTITUTE INC - Kissimmee, FL
December 1993
BA in Business Administration
UNIVERSITY OF CENTRAL FLORIDA - Orlando, FL
August 1985 to May 1987
AS in Business Administration
VALENCIA COMMUNITY COLLEGE - Kissimmee, FL
August 1983 to June 1984
Skills
• Licensed Massage and Colon Therapist, Certified Instructor, and 23 years of certifications and CEU's Certifications and Licenses
Florida Licensed Massage Therapist
January 1993 to January 2018
Licensed Massage Therapist Utah
Certification for Massage Therapist California
Certified Director California
Certified Director Nevada
Certified Instructor Florida
Certified Instructor California
Certified Instructor Utah
Accreditation of Massage Therapy and Colon Therapy Programs March 1995 to October 2018
Accreditation of Programs Through the Department Of Education and State Boards for: Career Institute of Education. West Palm Beach, FL Glendale Career College. Glendale, CA
Nevada College of Massage Therapy. Las Vegas, NV
Utah College of Massage Therapy. Salt Lake City, UT Groups
America Massage Therapy Association
January 1993 to January 2018
National Certified Board for Therapeutic Massage & Bodywork December 1993 to January 2018
NCBTMB
International Association For Colon Hydrotherapist December 1993 to January 2018
I-ACT
International Spa Association
ISPA
Modallities and Educational Certifications
Shiatsu I II III Iridology
Prenatal Massage I Reflexology I II III
Cranial Sacral I II Spa Management
Colon Hydrotherapy Instructor and Licensed
Swedish Massage Myofascial Release Therapy
Sports Medicine I II III Hydrotherapy
Neuromuscular I II Watsu I II III
Clinical Medical Management Reiki I II
Business Management Medical Massage I II
Sound Therapy Body Wraps
Pregnancy Massage Eletro Magnetic Massage
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