Store Manager Assistant
Resume:
Johanna Hicks
*******@*****.*** 540-***-**** ****3 Spyglass Way Apt 801D Lexington Park MD 20653
Summary
Dependable, hard-working Store Manager with over 18 years of experience in Retail Management.
Skills
Recruiting and Hiring
Inventory control
Sales leadership
Staff training and development
Experience
Store Manager - IMobile/Sprint (Harrisonburg, VA)
November 2017 – October 2020
Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions
Oversaw inventory management with cycle counts, audits and shrinkage control
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
Scheduling, deposits, selling and coaching
General Manager - Valley Technology/Sprint (Luray, VA)
April 2015 - November 2017
Opened and Managed 3 Stores, hired, coached and trained my team
Completed commission research and finalized reports
Organized events and marketing to drive business to our stores
Store Manager - Trillium Wireless/Sprint (Strasburg, VA)
May 2012 - April 2015
Greeted and assisted all customers daily in high-traffic retailer
Trained all new assistant managers and RSAs on store security, monetary procedures and customer service expectations
Ordered inventory, deposits, scheduling, day to day operations of the store
Store Manager - Simply Talkin (Luray, VA)
October 2010 – April 2012
Greeted and assisted all customers daily in high-traffic retailer
Trained all new assistant managers and RSAs on store security, monetary procedures and customer service expectations
Ordered inventory, deposits, scheduling, day to day operations of the store
Owner - Connect City LLC/RadioShack (Luray, VA)
September 2002 - September 2010
Hired, trained all team members.
Ordered inventory for the store.
Deposits, payroll, managed the day-to-day operations of the store
Education and Training
High School Diploma
New Life Christian Academy, Peoria, IL
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