CHERYL WITT (cell) 303-***-****

Longmont, CO adkhmr@r.postjobfree.com

www.linkedin.com/in/Cheryl-Witt

IT PROJECT/PROGRAM MANAGEMENT

IT Project Management

Agile Scrum Master

Project Budget & Financial Management

Contract/Vendor Management

Agile & Waterfall Methodologies

Cross-Functional Team/Platform Delivery

Over 10 Years Project Management Experience

Billing Systems Expertise

Internal/External Customer Liaison

Financial Services

Requirements Engineering

IT Infrastructure

Payment Processing Expertise

ENDORSEMENTS

Certified Scrum Master (SCM)

Certified Scrum Product Owner (CSPO)

ICAgile Certified Professional in Agile Project Management (ICP-APM)

PROFESSIONAL EXPERIENCE

Hattig CPA, LLC 2019 - 2020

Office Manager; Temporary

Developed data security policy to maintain adherence to IRS Guidelines, thus securing company and client data.

Established computer setup criteria and instructions to ensure new employees had access to all required hardware and software components.

Updated and monitored workflow and standard procedures to ensure timely processing of client tax returns.

Provided technical support to clients using our online document storage tool, enabling confidential documents to be shared securely.

7-Eleven, Inc. 2016-2019

Agile Scrum Master, 2018 - 2019

IT Project Manager, 2016 - 2018

Established cross-system validation solution that reduced accounting discrepancies, decreased daily reporting time, and simplified daily operations.

Led highly complex $10 Million project to integrate fuel controls with internal systems for major oil partner – ExxonMobil.

Served as Scrum Master directing development efforts. Utilized Agile ceremonies. Worked daily across internal and external teams to remove impediments and blockers to ensure forward progress.

Managed project budget, tracked on-going costs, billing, and contractual requirements. Orchestrated development across multiple external vendors ensuring issues were resolved by the appropriate teams.

Secured vendor software/hardware pricing, negotiated pricing (when applicable), and ensured contractual agreements were established.

Ensured vendor deliverables were planned, validated and delivered on-time with quality.

Assessed hardware implications for each project so modifications were incorporated into the deployment preventing incompatibility with the new software solution. Convenience Store / Retail hardware changes included but were not limited to POS pinpads, pump card readers, network and firewall routers, and payment routing devices.

Led global teams including onshore and offshore resources both internally and in vendor organizations.

Created and executed pilot and software/hardware deployment plans for production roll-out. Implemented changes based on lessons learned during pilot to streamline operations.

Coordinated across vendors to establish new network interfaces to client’s payment service providers.

Functioned as subject matter expert and escalation point for production issues. Performed troubleshooting so the appropriate teams could be engaged. Then tracked through to resolution.

Communicated regularly to Stakeholders providing a mechanism for feedback and direction.

CHERYL WITT (cell) 303-***-****

Longmont, CO adkhmr@r.postjobfree.com

www.linkedin.com/in/Cheryl-Witt

PROFESSIONAL EXPERIENCE

7-Eleven, Inc. 2009–2015

Franchise Owner / Operations Manager

Administered all budgeting, cost control, and financial management required to increase profitability every year.

Utilized project management expertise to integrate corporate infrastructure systems and tools into daily operations.

Ensured consistent use inventory control procedures through-out team.

Led operational integration of major software upgrade, allowing for a smooth transition.

Collaborated with corporate development team to identify post-release software inefficiencies quickly, thus reducing business impacts.

Intrado 2007-2008

Program Manager – Wireless

Directed delivery of mission critical E911 services nationwide for corporate wireless customers including Verizon and AT&T.

Managed cross-functional teams on behalf of corporate clients to define requirements, provision systems and networks, and implement wireless E911 services nationwide.

Secured resources company-wide and ensured teams understood task dependencies, key milestones, deliverables, and timeframes.

Led trouble-shooting of complex application issues ensuring prompt resolution of items impacting mission critical services.

Ensured billing accuracy to corporate accounts.

Developed risk mitigation plans.

Comcast Communications 2005–2007

Regional Project Manager

Served as Regional Project Manager directing IT based initiatives impacting highly diverse internal teams.

Directed cross-functional teams launching new technologies for Video, Internet and VoIP environments. Migrated network components to new platforms.

Developed action plans that ensured operational readiness through-out the organization.

Led highly complex engineering-based initiatives and successfully integrated new technologies across multiple platforms and agencies.

Managed cross-functional teams upgrading service delivery infrastructure to increase bandwidth and establish foundation for future service offerings.

Provided strong leadership expertise to resolve complex issues across client/server, database, web interfaces, communication interfaces and mainframe-based applications.

PROFESSIONAL DEVELOPMENT

Scrum Master Certification (SCM) Training / Scrum Alliance, Scrum Product Owner Certification (CSPO) Training / Scrum Alliance; Agile Evolution, ASK (Agile, Scrum, Kanban) Training, Software Engineering Institute, Crosby Quality Training, American Express Leadership, Requirements Engineering, American Management Association – Negotiation Training, Management Systems Training; Jira Basics

OTHER SKILLS

Experienced in delivering solutions that include a variety hardware/software environments: Mainframe, Client/Server, Database (Oracle & SQL), Communication Protocols, Multi-Platform Configurations, Billing Systems, Transaction Processing and More.

EDUCATION

BS: Business Administration and Marketing; Graduated University of Nebraska - Kearney

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