Customer Service

Adam Wojnar

Customer Success & Athletics **** Flagler Promenade Way

*******@****.*** Maitland, FL

904-***-**** 32751

Former collegiate athlete with experience in team management, customer success & social media marketing. Strong group facilitator & experienced in tailoring development needs to individual performers. SKILLS

Public Speaking Content Creation Training Account Management Project Management Coaching Instruction Resource Creation EXPERIENCE

RDV Sportsplex - Orlando, FL

Member Services Oct 2019 - Present

● Manage 12 group fitness programs and upsell customers to premium member subscriptions

● Consult members on changes to their account and guide new members through sign-up

● Direct staffing resources to monitor club safety and sanitation measures Lake Highland Preparatory School - Orlando, FL

Head Cheerleading Coach Mar 2016 - Present

● Plan & oversee 6 hours of training and 3 hours of gametime a week for a team of 40 athletes

● Teach new skills, ensure safety standards are in place, and guide the team to national competition

● Select new teams annually and align athletes to team goals according to their strengths Varsity Inc. - Florida

Lead Instructor/Event Manager Mar 2015 - Present

● Managed 25+ multi-day events of 50-300 athletes & coaches during the summer/fall season

● Built client relationships with 10+ athletic programs to create new competition routines annually

● Presented and acted as emcee to crowds of 50-1000 on a semi-daily basis during peak season

● Managed multi-day setup & operations for national championships of 500+ teams EDUCATION

University of Central Florida - Orlando, FL

Bachelor of Arts, Human Communication Dec 2017

Consistently employed throughout education

Student-Athlete: Cheerleading

Knights Achievement Award

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