Customer Service
Resume:
S E L E N A O R E G A
**************@*****.***
*** * ********* **, *** F204,
Lafayette, CO 80026
PROFESSIONAL SUMMARY
Dependable Customer Service worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Organized while bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in Customer Satisfaction and an ability to quickly learn new processes.
SKILLS
Customer service Scheduling appointments
Customer service management Guest check-in and check-out Customer correspondence Customer inquiries
Complaint resolution Customer account updates
Organization and recordkeeping Problem resolution
Inbound call answering Data entry
Customer service excellence
EXPERIENCE
Front Desk Receptionist, Express Employment Professionals, Jul 2020 - Current, Northglenn, CO Handled all phone calls and routed calls to appropriate locations. Signed visitors in and out of office and validated parking. Reviewed and updated information in front desk computer system. Resolved customer and guest complaints.
Managed appointments using Q4 software.
Balanced property accounts and completed regular audits of room charges and finances. Computed daily payroll, schedules, and reports and prepared forecasts for expected arrivals and departures.
Supported guests in receiving requested assistance with resolving problems. Call Center Customer Service Representative, HomeAdvisor Inc, Jan 2018 - Jul 2020, Golden, CO Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries.
Addressed and resolved customer complaints and account issues or escalated to management. Maintained grace and efficiency in fast-paced high call-volume environment with very detailed expectations.
Maintained excellent customer satisfaction rate throughout course of employment. Maintained excellent customer satisfaction rate throughout course of employment. Researched customer issues to determine potential solutions and provided high-caliber customer service.
Assisted customers in navigating company website to place orders online. Placed or answered phone calls, providing an excellent customer experience by applying good listening skills.
SO
May 2016
EDUCATION
High School Diploma
Northglenn High School - Northglenn, CO
Contact this candidate