SHERRY TUCKER

Colonial Heights, VA ***** 804-***-**** adkhj3@r.postjobfree.com

Professional Summary

Reliable Inside Sales Rep with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Experienced Manager with over 16+ years of experience in the steel industry and a little over 3+ years in MRO sales. Excellent reputation for resolving problems and improving customer satisfaction. Very enthusiastic about the job and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of Accounting practices. Motivated to learn, grow and excel in my work. Skills

Relationship building skills

Account Management

Promote Products

Detail Oriented

Communication Skills

Analytical problem solver

Business Development

Coaching and mentoring

Sales Management

Cold calling

Inside Sales

Negotiations

Customer Relationship Management

Accounting Skills

Work History

Business Development Rep / Branch Manager /Inside Sales Representative 09/2004 to 02/2021 BMG Metals, Inc. – Richmond, VA

Prepared pricing strategies for current customers to enhance sales and increase profitability. Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.

Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.

Updated accounts and maintained long-term relationships with clients. Worked closely with other departments to promote products and marketing campaigns. Monitored and amplified sales pipeline to maintain flow of potential leads and prospects. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Brought about industry-leading by applying strategic industry knowledge and leadership skills. Increased profits through providing excellent customer service. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Trained new sales representatives on sales strategies and processes. Strengthening relationships with vendors and potential clients. Resolved all vendor and account problems efficiently. Collected on accounts that had not made payments in a while.

Owned all aspects of sales, development, and account management for several branches. Managed accounts to retain existing relationships and grow share of business. Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Provided support to customers on their accounts with my vast knowledge of Accounting procedures.

Inside Sales Representative 04/2002 to 08/2004

Virginia Sealing Products – Prince George, VA

Answered customers' questions regarding products, prices and availability. Maintained friendly and professional customer interactions at all times. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

Utilized digital and telephone approaches to generate sales leads. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Collected information on sales and service issues to provide effective resolutions. Contract Mgr / Purchasing Agent / Accts Payable 10/1995 to 04/2002 Ferguson Enterprises, Inc. – Richmond, VA

Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.

Computed and created purchase orders, monitor stock levels, verify purchase requisitions, and expedite customer orders.

Performed monthly reconciliation of open purchasing orders. Tracked inventory shipments and prepared spreadsheets detailing item information. Performed internal audits to ensure Contract Compliance set forth by specific customer. Managed operations directly related to MRO Purchasing for specific customer. Assisted in Outside Sales, as needed.

Supervised the return of defective and surplus materials. Researched payment issues and outstanding checks.

Responsible for daily invoicing of customers purchases. Education

No Degree: Accounting

Strayer University - Midlothian, VA

High School Diploma 06/1982

Colonial Heights High School - Colonial Heights, VA