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Manager Service

Location:
Palm Bay, FL
Salary:
60000
Posted:
February 25, 2021

Contact this candidate

Resume:

Email: adkhh5@r.postjobfree.com Telephone: 301-***-****

David E. Franklin Jr.

Qualifications:

•6 years Contract Closeout Experience

•2 years’ experience working in a Helpdesk environment

•Excellent organization skills

•Familiar with Evaluating Processes to ensure business standards are followed

•Analytical and Problem-solving skills with attention to detail

•Handles work challenges and multiple time demands with confidence

Can build relationships and assess situations effectively

Professional Experience:

Contract Closeout Specialist- Kent, Campa and Kate, Orlando, Florida September 2019-Present

Reviews all contracts for Compliance.

Coordinate with Vendor and Contract Officer to see if contract is ready for closeout

Review all financial data in SPS/PD2 to see if all invoices have been received and posted on file.

Initiate modification if needed for Contract Closeout.

If funds are remaining, we DE obligate the funds

Create the DD 1594 and DD 1597 review and signature.

Contract Closeout Manager- Service Source, WMATA, Washington D.C. August 2016- September 2019

Reviews all Contracts for compliance

Coordinate with vendor and Contract Officer to see if Contract is ready for Closeout.

Review all financial data in Peoplesoft to see if all invoices have been received and posted on file.

Initial modifications if needed for Closeout.

Create PRMT 1594 for review and signature.

Sends out documents to the Contactor, for review and signature.

Loan Verification Analyst – Wells Fargo, Frederick, MD February 2011 – February 2014

Responsible for reviewing foreclosure affidavits for accuracy to ensure compliance with internal company requirements and/or agency or government regulations

Evaluating processes to ensure business standards are followed

Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution

Loan Servicing Specialist II – Wells Fargo, Frederick, MD February 2010 – February 2011

Respond to customer telephone inquiries in Loss Mitigation

Financial counseling

Must adhere to client, investor, or jurisdictional guidelines

Collector 1 – Wells Fargo, Frederick, MD October 2008 – February 2010

Respond to customer telephone inquiries in Collections

Loan servicing and maintenance of loans

Must adhere to client, investor, or jurisdictional guidelines

High volume call center

Distribution Clerk - Vistronix, Inc, McLean, VA January 2008 – October 2008

Maintain daily operations of large mailroom facility for government service mortgage lender

Forecast, set and record monthly profitability statements

Help Desk Specialist –L-3 Communications, Frederick, MD February 2006 – December 2008

Identifies, researches and resolves technical problems affecting computer and information systems

Manages escalation procedures and ensures service levels are maintained

Documents, tracks and monitors problems to ensure resolution in timely manner

Monitors metrics and recommends operational adjustments, as required

Troubleshoot network connectivity issues

Provide instruction in the use of office automation applications

Responds to telephone calls and email requests for technical support

High volume call center

Personnel Security Specialist –Davis Paige Management Systems, MD May 2004 – January 2006

Adjudicator for the United States Central Clearance Facility

Team Leader

Education

Diploma, Clover Park High School, Tacoma, WA 1977

United States Army Personnel Management, 1977 – 1985, 1990 - 2002



Contact this candidate