Customer Sales

G. Ravikumar

Nandhini Flats,

No: **D, *rd Street, Sriram Nagar,

Ramapuram,

Chennai – 600 089.

E-mail: adkhfs@r.postjobfree.com

Mobile No: +91-971*******

Professional Summary:

** ***** ** *****ience in Freight Forwarding & Logistics

2 Years of experience in Supply Chain Management (SAP – ITM)

Currently working in Vestas Wind Technology India - GSC Planning &Operations

Supply chain and logistics management experience

Good logistics knowledge

Education Details:

Completed BSc, Geography in Govt. Arts College – Kumbakonam 2006.

Currently doing MBA (Logistics & Supply Chain) in Madras University

WORK EXPERIENCE:

Vestas Wind Technology India Pvt. Ltd. – Apr 2019 – Till date

Designation: Business Support Professional (Global Supply Chain Planning & Ops.)

Monitor shipments to guarantee on-time pickup & delivery

Releasing Freight Orders (Shipping Order) through SAP - ITM

Coordinating transportation providers to ensure prompt and proper movement of shipments

Reviewing purchase orders and shipping documents to ensure accuracy

Making special shipping arrangements as necessary (Heavy Materials)

Tracking and fixing shipping errors

Ensuring that the quality of all services provided meets the required standards

Developing processes that make the supply chain more efficient and organized

Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible

Maintained controls on all materials in coordination with internal personnel

Analyzed end-user requirements and potential improvements in coordination with Logistics Service Providers

Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met

Maintained schedules orders and other data records.

Execute SAP updates based on requests from our stakeholders according to defined processes.

Data Updates in SAP relates to Shipment Creation Routes and its maintenance based on business requirements.

Service and actively communicate with internal stakeholder from all over the world for occurring tasks relates to Transport Services.

Streamlines shipping and transportation processes

DHL Logistics Pvt. Ltd. – Aug 2016 – Apr 2019

Designation: Asst. Manager – Customer Service & Ops. (Air & Sea – All four products)

Handled all the four products (Air Export, Air Import, Ocean-Export & Ocean import)

Taking care of the Local business customers & Preferably for Middle East & African countries nomination business

End to end coordination with our internal stake holders

Providing timely updates to the customer and giving them all the data proactively

Customer visits & conference call on regular basis for building good rapport and promoting our business

Handling major business with Nil financial and business impact

Approaching the customers for getting new business opportunities to boost up the revenue

Promoting sale of our products like Insurance, DHL Clearance etc.,

Giving WOW ideas to the organization for making our customers feel satisfied

Applying CIF Skills in our daily operations for attaining better results

Acts as a key contact for allocated customers& deliver the best results to the customers

Handling customer inquiries& providing on time update

Taking care of customer complaints, analyzing and resolving the same

Act as a first contact point for customer claims for notifications, reception of claims and respective document collections

Pass on lead to the Sales department& looking for the new sales lead

Informing the customers on shipment status proactively& providing on time information.

Collaborates closely with operations and other departments for smooth handling of shipments and escalates if any issue

DSV Air & Sea Pvt. Ltd – Aug 2015 – Apr 2016

Designation: Asst. Manager – Operations & Customer Service (Air Exports)

To Manage and maintain ownership of assigned client accounts.

To Provide Export clearance for shipments based on country requirements

Reserve necessary space on aircraft.

To Prepare needed documents for customs clearance. AIR/HAWB, certificate of origin, packing list and commercial invoice.

To Provide Customer transportation quotes

Provide tracking results to customers

Attended monthly meetings with the sales team to help identify areas of improvement between sales and the customer to increase revenue and shipment count

Responsible for timely and accurate expediting of freight

Responsible for extracting information from emails and other reports from clients to update reports.

Updating the clients with status of the shipment till the end process

Communicate service issues to customer and management with ability to resolve and follow through.

CEVA Logistics India Pvt. Ltd – Nov 2014 – Aug 2015

Designation: Sr. Executive – Customer Service (AIR Imports & Exports)

Maintain DSR and flow of inbound AIR & SEA shpts.

Upon Booking confirmation Coordinating with Operation team for smooth movement according to the flight / ETD / ETA

Updating Schedule / Transit / Routing / Validity to our counterpart team

Communicating with overseas offices /consignee’s and advising movements of cargo

Meeting with clients and take the necessary action to solving the issues

Meeting with customer frequently and try to understand any changes in the process and analyzing the feasibility of the same and satisfying them to the maximum

Provide customer service to internal departments and overseas affiliates/clients by resolving import issues

Organize and prepare data and all necessary documents for timely customs clearance entry filing

Updating status to customer and send the necessary docs. on time.

Communicating with overseas counterpart offices till delivery.

Updating the clients with status of the shipment till the end process.

DB Schenker India Pvt. Ltd – May 2011 – Feb 2014

Designation: Executive – Key Accounts Customer Service (AIR & SEA Imports)

Prepare and oversee pick up and deliveries of cargo per customer's request.

Communicate Import team for any requirements and/or exceptions found in freight instructions/documents

Distribute pre-alert to the customer and Import team on time

Coordinated transportation of product from country of origin to destination for both air and ocean with problems

Managed emails from customers

Maintained customs documentation and clearances

Maintained import data and verify information accuracy.

Created tracking reports, decreasing customer inquiries and optimizing time savings.

Ensuring the accuracy of all shipping documents and maintaining records relative to shipping activity

Monitor the clearance activities performed in the clearance team to ensure that the clearance operation runs monthly i.e. the shipments are cleared in a timely manner and that they satisfy the regulatory and customer

Agility Logistics (GIL Shared Services) Pvt. Ltd – Mar 2010 – Feb 2011

Designation: Jr. Process Associate (Back End Operations - Documentation)

Global Operation Center - Worked for Overseas front offices

Processing the task given by our overseas front offices with Quality – cum – Quantity to satisfy our customers

Initializing the Pre-Alerts docs. received from the overseas office and updated the same in overseas format which was given by the overseas front offices (WFT Tool & Control Tool)

Update the shipment details which is given on the Pre-alerts and sent the same to overseas offices in WFT Tool for overseas customs filing process

Processing amendments which we received from home front offices

Handle purchase Invoicing Team- Generating the Revenue & Cost for the home customers and sharing the profits to the overseas offices

Personal Profile:

Father’s Name : Gunasekaran

Date of Birth : 15th, Feb 1985

Nationality / Religion : Indian

Marital Status : Married

Gender : Male

Language Known : English & Tamil

Nationality : Indian

Declaration:

I hereby declare that the above furnished statements about me are true and correct to the best of my knowledge.

Date :

Place : Chennai (G. Ravikumar)

Contact this candidate