STEPHEN MARKOWITZ

North Brunswick, NJ ***** • 732-***-****

adkhey@r.postjobfree.com • www.linkedin.com/in/stephenmarkowitz

SUMMARY

Accomplished creative, technical and web content writer and editor with 10+ years of experience in different industries.

Self-starter with expertise in a broad spectrum of marketing communications materials and technical documentation to support the client’s product or service. Proven ability to write clear instructions to help customers use the product or service effectively and meet the manufacturer's business objective of maximizing customer satisfaction or reducing the volume of product-support requests.

Consistently meets productivity objectives. Ability to operate independently or interact on creative teams; adeptly listens to clients and articulate concepts and visions through clear, vibrant copy.

Certifications in Web Analytics and in Web Marketing; knowledge of Search Engine Optimization (SEO) and keyword optimization; knowledge of Content Management Systems (CMS).

Certified to teach English as a Second Language (ESL).

Software: Microsoft Office

EXPERIENCE

1995-Present

Various locations in NJ. (Contract)

Independent Technical Writer, Documentation Specialist, Copywriter and Editor

Employed by a variety of advertising, federal, industrial, and publishing clients including Mission1st Group, First Tek Technologies, Penske Automotive, Control Print, Robert Bosch, Harper & Row, Baker and Taylor, the Book of the Month Club, New Century Education, Leslie Aaron Associates, Miller Personnel, and Spectrum Staffing.

Interviews authors and/or subject matter experts (SMEs), synthesizes information and writes procedure and instructional guides to support the client’s knowledge base.

Creates brochures, direct mail, catalogs, press releases, articles, reports, proposals and other copy to simplify information for clients and/or to increase sales.

Writes and edits website copy and product descriptions that sell.

Documents company department functions and procedures for employee training purposes.

Assisted in teaching entry-level multimedia courses, such as Dreamweaver and Flash, at Middlesex County College in Edison, NJ.

Assisted in developing catalogs for book fairs in China and Russia.

2017–2019

United Fire Protection, Kenilworth, NJ (Permanent, Full-time position)

Technical Publications Manager

Wrote clear and accurate data, information and installation sheets, as well as technical notes for company products, reducing the volume of product-support requests.

Wrote and edited installation, commissioning and maintenance manuals to support company products.

Assisted in writing specifications following Master Format guidelines, used to organize construction requirements for commercial and institutional building projects.

Document Control administration.

Maintained product information library.

2008–2011

L-3 Communications/C2S2, Eatontown, NJ (Permanent, Full-time position)

Senior Technical Writer

Wrote, designed and edited user guides, training manuals, tutorials and other documents on various data applications and products for the Biometrics Data Team including the Biometrics Data Knowledge Base (BDKB) Application and the Integrated Biometrics Data Dictionary.

Lead a team that created a 300 page Biometrics User Guide. This 8 month project for Homeland Security was completed 3 weeks ahead of schedule.

QA Editor

Recognized, evaluated and corrected inconsistencies in company documents, according to established standards regarding clarity, conciseness, style, and terminology.

Documentation Specialist

Prepared Technical Documentation and provided Technical Writing support according to government and industry documentation standards for the Base Realignment and Closure (BRAC) Project.

Collected and analyzed information gathered by team members for entry into status reports, project plans, and other associated documentation.

Reviewed published materials, recommending revisions or changes in scope, format, and content.

Organized material and wrote descriptive copy according to established guidelines regarding order, clarity, conciseness, style, and terminology.

Supervised the transport of equipment from Ft Monmouth in NJ to the Aberdeen Proving Ground (APG) in Maryland. Disassembled, reassembled, tested computer hardware; provided supporting documentation; presented reports defining project progress, problems, solutions, ‘Lessons Learned’.

Supervised morning staff meetings.

2005–2006

CRT Support/NJ Parcel Map, South Amboy, NJ (Permanent, Full-time position)

Marketing Communications Writer and Web Designer

Planned, designed and managed a user interface for clients to access tax map and property information from a company database. Wrote copy, created graphics, forms, templates, animation, sound, and navigation using Dreamweaver, Flash, Photoshop, and Fireworks.

Wrote, edited and proofread direct mail, brochures, letters, reports and other copy to increase sales and company visibility.

Created animated e-cards to support marketing efforts.

Represented company at trade shows, conducting presentations of mapping technology software to potential clients.

EDUCATION

B.A. English and Humanities

Thomas Edison College, Trenton, NJ

CERTIFICATIONS

Web Marketing and Web Analytics

Web Page Design and Authoring

Instructor Certification: English as a Second Language (ESL)

Middlesex County College, Edison, NJ

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