Administrative Assistant Service Representative

BRIAN HIDALGO

Jamaica, New York *****

**********@*******.*** 347-***-****

Mathematics graduate with strong analytical and critical thinking skills. Team player with excellent interper- sonal skills. Fluent in Spanish.

EDUCATION

Bachelors of Science, Applied Mathematics, The City College of New York, June 2016 RELEVANT COURSES

Calculus I,II,III Combinatorics Applied Computation Statistics Methods of Numerical Analysis Differential Equations Probability Elements of Linear Algebra Discrete Mathematics QUALIFICATIONS

Key Skills: Organizational and analytical skills, ability to manage multiple responsibilities effectively, atten- tion to detail, problem solving and leadership skills Core Qualities: Reliable, experienced, motivated, people skills, great with numbers Technical Skills: SPSS, Matlab, Python, Microsoft Word, Excel and PowerPoint EXPERIENCE

Administrative Assistant, Research Foundation CUNY, NYC, NY 09/16 – Present

• Track thousands of dollars’ worth of research expenses including commodities, services, travel reim- bursements, and registrations

• Keep record of expenses on an online catalog to manage grants and funds on a week by week basis

• Communicate with vendors and suppliers via e-mail to process current/pending transactions

• Collaborate with employer to suggest options and means of meeting projections for grant usage

• Prioritize urgent invoices and documents for same-day payment

• Organize and log all office and research equipment via Google spreadsheet

• Keep open communication between multiple vendors via phone/e-mail to ensure arrival of packages and deliveries

• Coordinate transactions between vendors at a specific time to be deposited via online platform

• Regularly convert foreign currencies to ensure accurate deposits and withdrawals Customer Service Representative, The Saatva Company, NYC, NY 09/19 – 03/20

• Pick up incoming calls from existing customers and discuss what they are experiencing so as to use critical thinking skills and find a solution

• Make out-going calls to potential clients following up about placing an order and discerning the best method of action that will lead to a sale

• Compose tickets to Hub managers following up on expedited delivery requests to follow up with client

• Provide excellent customer service over the phone or e-mail answering any related question, guiding and educating as opposed to selling

Administrative Assistant, Alcoholics Anonymous, NYC, NY 11/18 – 02/19

• Greet visitors and welcome them to the G.S.O. office as well as answer/transfer incoming calls on a switchboard

• Provide visitors a tour of the office when requested, typically around 30-45 minutes in duration

• Take care of miscellaneous tasks as well as follow up with voicemails requesting literature and pack- aging their requests

• Create multiple labels a day with fellowship member’s information for outgoing literature packages

• Assistant in assignments that required additional effort and attention such as corrections correspon- dences and inmate mail ranging from 45-50 letters a day

• Manage a large group on Fridays of around 25-35 people for a tour of the office Mentor/Tutor, ACCESS – VR, NYC, NY 10/16 – 12/16

• Provided academic support to a student while ensuring he meets all course requirements and focuses on achieving passing grades

• Tailored tutoring and coaching methodologies to ensure student comprehends materials and is able to apply strategies and learning within a classroom environment

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