Virtual Assistant
Resume:
JOAN C. DAYOT
Address: Cato Village, Brgy Hawaiian, Silay City, Negros Occidental 6116
Mobile #: 091********
Email: ************@*****.***
PROFESSIONAL SUMMARY
●Manage a team virtually using Skype, phone, and email correspondence.
●Research information from the web used to create documents and reports for clients.
●Manage several email accounts on a daily basis, ensuring excellent customer care for our clients.
●Can train new associates.
●Wrote Blogs, emails, articles, and manuals keeping the clients company culture in mind.
●Customer Service Expert
QUALIFICATIONS
●Reliable
●Good command of English language both written and oral
●Time-management
●Resourceful
●Managing expectations and instilling confidence
●Can work with less supervision
●Problem Solver
●Flexible and organized
WORKING EXPERIENCES
Marketing and Lead Generation Specialist
Prominent Outsource
Homebase
October 2020-Present
Virtual Professional/ Travel Specialist/ Shipping and Logistics Specialist
FGC Plus Incorparated
3rd Flr. Lopues East Bldg.
Brgy. Villamonte, Bacolod City
May 2018- October 2020
Customer Service Representative
Ubiquity Global Services
2nd Floor Lacson Hernaez Sts, Bacolod City
October 2013- July 20 2017
Freelance Content Writer
Odesk
December 2012- March 2015
Chat Support Analyst
Convergys Bacolod
One Sanparq, Brgy. Mandalagan, Bacolod City
January 2009- November 2012
Human Resource Staff/ Recruitment
Pro magnum Call Center
Brgy. Sg Virgen Bldg, Bacolod City
February 2008- November 2008
Customer Service Representative
Teletech Bacolod
Singcang St, Bacolod City
November 2006- December 2007
ENGLISH TEACHER
English Factory
Group K, Brgy. Tangub, Bacolod City
March 2006- October 2006
ENGLISH TEACHER
OK English Academy
Brgy. Tangub Bacolod City
May 2005- February 2006
EDUCATION
Bachelor of Arts in Mass Communications
University of St. La Salle- Bacolod City
June 2001-March 2005
GRADUATE
ON THE JOB TRAINING
Feature Writer- Travel TV
Ramos St., Bacolod City
October 2004 -March 2005
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