JOAN C. DAYOT

Address: Cato Village, Brgy Hawaiian, Silay City, Negros Occidental 6116

Mobile #: 091********

Email: adkheo@r.postjobfree.com

PROFESSIONAL SUMMARY

●Manage a team virtually using Skype, phone, and email correspondence.

●Research information from the web used to create documents and reports for clients.

●Manage several email accounts on a daily basis, ensuring excellent customer care for our clients.

●Can train new associates.

●Wrote Blogs, emails, articles, and manuals keeping the clients company culture in mind.

●Customer Service Expert

QUALIFICATIONS

●Reliable

●Good command of English language both written and oral

●Time-management

●Resourceful

●Managing expectations and instilling confidence

●Can work with less supervision

●Problem Solver

●Flexible and organized

WORKING EXPERIENCES

Marketing and Lead Generation Specialist

Prominent Outsource

Homebase

October 2020-Present

Virtual Professional/ Travel Specialist/ Shipping and Logistics Specialist

FGC Plus Incorparated

3rd Flr. Lopues East Bldg.

Brgy. Villamonte, Bacolod City

May 2018- October 2020

Customer Service Representative

Ubiquity Global Services

2nd Floor Lacson Hernaez Sts, Bacolod City

October 2013- July 20 2017

Freelance Content Writer

Odesk

December 2012- March 2015

Chat Support Analyst

Convergys Bacolod

One Sanparq, Brgy. Mandalagan, Bacolod City

January 2009- November 2012

Human Resource Staff/ Recruitment

Pro magnum Call Center

Brgy. Sg Virgen Bldg, Bacolod City

February 2008- November 2008

Customer Service Representative

Teletech Bacolod

Singcang St, Bacolod City

November 2006- December 2007

ENGLISH TEACHER

English Factory

Group K, Brgy. Tangub, Bacolod City

March 2006- October 2006

ENGLISH TEACHER

OK English Academy

Brgy. Tangub Bacolod City

May 2005- February 2006

EDUCATION

Bachelor of Arts in Mass Communications

University of St. La Salle- Bacolod City

June 2001-March 2005

GRADUATE

ON THE JOB TRAINING

Feature Writer- Travel TV

Ramos St., Bacolod City

October 2004 -March 2005

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