David Desroches

508-***-**** adkhd9@r.postjobfree.com

Worcester, MA linkedin.com/in/david-desroches/

DevOps Professional

Systems Administrator with 20+ years experience in healthcare IT, academia, and technology firms. Core expertise in Windows server configuration / administration, automation of operations activities, and customer-facing end user support. Strong background in leading data center migrations for SaaS application servers. Adept at implementing and managing Active Directory permissions and Principle of Least Privilege security for 10K+ users. Ensures compliance with regulatory / certification requirements (e.g., HIPAA, HEIDIS, HiTrust, MARS-E).

Technical Skills

Applications: Thycotic Password Reset and Secret Server, Cincom Eloquence, GoAnywhere MFT, AWS portal management, EHR (AxisPoint Health Axis/VITAL) DBMS: Oracle, MS SQL Server

O/S Software: Windows Server 2008/2012/2016, Linux Languages: SQL, C, Powershell

Professional Experience

Medecision, Wayne, PA 07/2000 – 06/2020

Senior Technical Engineer – Axis DevOps and Axis / Aerial System Administrator (2019 – 2020)

Added system administration for Axis and 300+ Windows servers supporting Aerial product to role as sole DevOps support for seven SaaS-based Axis customers.

Provided Axis expertise and institutional / historical perspective to redesign of Active Directory in order to reduce security risk and minimize business disruption. Streamlined permissions in accordance with Principle of Least-Privilege (PoLP) for 5K Axis users, 5K Aerial users, and 200+ employees.

Served as SME for third party applications for hundreds of daily file transfers into multiple environments (SFTP, Go-Anywhere MFT) and for password support / storage for 5K users (Thycotic Password Reset and Thycotic Secret Server). Exceeded SLA with 99% up time for seamless and continuous customer service.

Provided quarterly and ad hoc documentation demonstrating ACA compliance to security audit team to facilitate HiTrust and MARS-E certifications.

Senior Technical Engineer – Axis Application DevOps (2017 – 2019)

Senior Hosting Engineer Specialist – AxisPoint Health (APH) (2015 – 2017)

Monitored performance of and maintained application servers for SaaS customers utilizing VITAL application. Installed, configured, and maintained application stack as required for each of seven customers. Trained multiple DevOps colleagues at both APH and Medecision.

Provided technical leadership to move seven customers with 5K active users and about 20 different environments from AxisPoint Health datacenter to Medecision datacenter. Served as Lead DevOps Engineer for migration of customers from McKesson’s datacenter to APH’s.

Worked with datacenter team to develop system templates to consistently deploy 25 servers during 90-day migration timeframe for Medecision.

Created multiple templates during McKesson to APH migration, both because APH servers had to be reconfigured from scratch and new customers with unique demands were being onboarded.

Developed hundreds of scripts to monitor key data handling processes and underlying Windows system resources. Created Powershell and batch scripts to automate customer data processing needs and monitor resources of underlying Windows servers. Automated alerts regarding processing errors.

Acted as DevOps lead on new customer implementation teams with direct customer interaction. Utilized Oracle to assist both Medecision and APH Client Support teams with resolution of database issues and assure HIPAA compliance.

Developed quarterly process for automatically updating and communicating new user passwords in support of legacy application that did not allow users to personally change their own passwords.

Page 2 of 2 David Desroches

508-***-**** adkhd9@r.postjobfree.com linkedin.com/in/david-desroches/

Collaborated with Engineering team as DevOps lead on implementation of major new upgrade to document creation application (Cincom Eloquence). Deployed next generation CCM software that substantially reduced risk, time, and costs associated with provider, facility, and patient communications.

Sr. Technical Consultant Hosting Services – McKesson (2013 – 2015)

Provided design implementation leadership to creation of VITAL application’s production environment to support application servers and customers for cloud-based Hosting Services.

Installed, configured, maintained, and troubleshot new application stack that integrated four different healthcare functionalities, including VITAL application plus three supporting applications (document warehouse, letter creation utility, and medical necessity criteria).

Developed scripts that automated / monitored customer data handling needs and underlying Windows resources. Transformed manual activities that took two hours/day per customer to 10 minute log reviews.

As primary application engineer for customized clinical criteria tool, provided operational support to Linux-based multi-tenant / multi-server environment in use by five major customers.

Directly interacted with customers and developed ETL data processes between VITAL and customers’ member management systems.

Sr. Technical Consultant Warehouse Services Group – McKesson (2007 – 2013)

Built large-scale data warehouses in-house using MS SQL servers for use by ten customers to conduct clinical / financial analysis, enhance accuracy / validity of coding and billing, and to ensure customers’ successful annual HEDIS certification.

Performed annual Data Quality Reviews (DQR) for existing customers and new clients; adapted in-house data analysis tool to use HTML wrapper to expedite access.

Provided on-call, escalated third-level support to MHS Help Desk Technical Support personnel.

Sr. QA Analyst – McKesson (2003 – 2007)

Tested CRMS application, including writing test plans and managing all Windows resources used for testing.

Trained five new QA analysts and contract personnel on use of CRMS Warehouse Manager application.

Built 1 TB warehouses for critical benchmarking project to meet quarterly commitments to key customer.

Provided QA department representation on cross-functional project teams developing new products.

Sr. Customer Service Specialist – McKesson (2000 – 2003)

Provided Tier III support to customers building database warehouses using CRMS Warehouse Manager (healthcare analytical application).

Maintained internal test lab using five Windows servers to assist 10+ support personnel in resolving customer issues.

As Technical Support Specialist, assisted QA department in developing and executing test scripts for CRMS applications.

Early Career

Worked with organizations such as Thermo Web Systems, University of Massachusetts, Shawmut Bank, and GTE Sylvania in roles including Systems Administrator, Sr. Systems Analyst, Programmer Analyst, Technical CSR, and LAN Architect.

Education

Bachelor of Science, Management, Lesley College, Cambridge MA

Bachelor’s level coursework (two years: Electrical Engineering; one year, Computer Science), Worcester Polytechnic Institute, Worcester MA

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