Engineer Desktop Support

Andrew L Gilliam

***** ******** ** * 202-***-**** H 301-***-****

Bowie, MD 20721 Network Lead / Network Admin

adkhd5@r.postjobfree.com

SUMMARY:

TOP Secret clearance Single Scope Background Investigation (SSBI) Over 20 years of Systems Engineering/Administration and Management experience with a solid understanding of Windows infrastructure (AD, DNS, and GPO), Linux ( Redhat, Centos) VMware, Oracle Weblogic Server & Portal, AWS Cloud/Console. In my most recent position supporting Navy, I was responsible for building and deploying servers using the AWS Ec2 console for the Devops Team. Loading Software on Servers, updating servers, and Stig updates in the Test enviroment. Worked with AWS Security Groups on Both Windows and Linux servers. Responsible for updating Navy servers in DISA /Production environment and deploying and applications. ( Tomcat and Mysql ).

MCSE, MCP, and CNA, Security +, certifications and Weblogic Administration certificate.

Advanced Skills:

AWS Cloud/Console, MS SQL Server 2008, 2012r2, Windows Server 2003, 2008, 2012, Redhat, Centos Linux. Microsoft Office & 2007, & 2010,2016 GHOST, Symantec, SMS, Nortel and Cisco VPN Client, Citrix Desktop Client, Linux.

** Can build Linux and Windows Servers and deploy applications. Intermediate Skills:

Oracle WebLogic Portal, LDAP admin tools, Puppet, Jenkins, Corticon Business Rules, Oracle Spaces, Oracle OVD, IDM, IAM, OAM, MS Project, Visio, Softerra LDAP, Xceedium remote access, Nagios. OpenVPN

Education

B.S., Social Welfare, Central State University, Wilberforce Ohio Certs

Security Plus, MCSE

PROFESSIONAL EXPERIENCE:

American Systems Corp

Sr. Systems Engineer/Admin- January 2017 to March 2020 Responsibilities

Build and design Linux and Windows Servers using AWS Cloud EC2 Instances

Install and troubleshoot applications, MySQL, Tomcat

Create users on VPN and setup 2 factor authentications

Update file servers and harden systems to DISA Standards

Work with Dev-Ops team on setup and config of Java Jdk installs

Create users on Linux and Active Directory Server 2012, 2016

Create AMI images and Snapshots via AWS Console

Perform Upgrades and Monthly updates of systems both Windows and Linux

Maximus – NOAA

System Engineer/Admin – Feburary -2016 thru December 2016 Acts as primary team member contact for all applications, systems builds, troubleshooting,

Responsibilities

Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

Defines the goals of the system and devises flow charts and diagrams describing logical operational steps of programs.

Serves as the information resource for client users; including determination of the most appropriate data source, providing or arranging application-based report writing, or educating users to retrieve the information themselves.

Resolution of POAMS and system hardening of Servers, both VM’s and Servers

Analyzes and documents problem, recommends solution, initiates corrective actions.

Coordinates application enhancements to existing computer systems, including analysis, design specifications and liaison between vendors and clients.

Build and install Linux and windows servers bare metal and VM’s

Used Puppet in conjunction with our Linux satellite servers to push out base applications

Using Redhat Sat server to maintain and create Linux server images and updates.

Create and Install Gluster storage servers and compute nodes (Redhat Linux OS)

Salient Federal Systems, MCLEAN, VA

System Engineer/Analyst-Administration 06/2013 to 01-2016 Deploying and validating Apps within a Portal Enterprise System as a Government Contractor at OPM – FT Meade

Responsibilities:

Day to day Administration of OID, OVD, IAM, Weblogic backend servers

Managed and Troubleshoot issues with Redhat Linux backend servers

Install and Setup users’ desktop for remote access using Xenium remote software.

Deploying applications to the backend managed servers with Wildfly instances, that span multiple virtual machines using scripts, Administration and add Management or Application users to Wildfly console

Upgrade Portal Versions and apply security Polices and create/modify shell scripts

Worked with Jenkins to build/create. ear and .war file used in deployment

Perform day to day admin of Wildfly/Jboss Corticon Server

Perform maintenance of Oracle Weblogic OAM, IAM, OID, OVD, Consoles, and Portals

Creation and modification of user Groups using 3rd party LDAP software

Troubleshoot PKI logon and certificate issues

Troubleshoot issues with Oracle IAM/OVD, OID,Portals, console

Setup users, Groups, in granted access to resources based on profile in WebLogic ODSM.

A.I Solutions Inc., Lanham, MD

Lead System Engineer- 09/08 - 03/13

Manage and supervise the daily activities of flight dynamic support team as a Government Contractor at NASA - Greenbelt, MD

Responsibilities:

Responsible for configuration setup, hardening of Windows desktop and Servers to comply with NASA security policies and creation of POAMS to correct deficiencies

Built and setup windows FTP servers using both FTP and SFTP for file transfers

Responsible for day to day management of Sys Admins

Install, renew and deploy SSL Certificates for multiple IIS Web servers

Installed SQL 2008 Clustered Servers as backend for IIS Servers

Responsible for day to day communication with Government Managers

Setup Replication of servers data between primary data center and backup data center

Installation maintenance, patching, updating of COTS applications and Server Systems

Coordinate technical support function including patches/upgrades, planned outages, and maintenance actions.

Responsible for security scans of systems, system hardening

Managed and Troubleshoot issues with Redhat Linux and UNIX and servers

Southern Maryland Hospital, Clinton, MD

Helpdesk Manager – 03/07-10/08

Supervise the daily activities of the Help Desk and user support function that includes training, coaching, organizing, planning, and staffing operations. Responsibilities:

Supervise the daily activities of the Help Desk and user support function that includes training, coaching, organizing, planning, and staffing operations.

Coordinate the development and review of service level agreements with departments to continually increase customer satisfaction.

Direct system and operations support relative to the maintenance and enhancement of Helpdesk and desktop operating systems.

Observe and measure organizational performance against customer requirements and recommend modifications to support services.

Determine fiscal requirements and prepare budgetary recommendations; monitor, verify, and reconcile expenditure of budgeted funds. Equity Office Properties, Chicago, IL

Regional IT Manager – 06/96-01/07

Direct the Field and Desktop Support teams on the East Coast. Boston, New York, Philadelphia, Washington DC, and Atlanta.

Responsibilities:

Manage and provide support for the long term and day to day activities of the

Regional IT Specialists in accordance with IS0 9001:2000/MOF framework

Communicate IT initiatives to the customers in the Field.

Ensure that setup and configuration standards are maintained for all Field office Data

Centers, PC's, Laptops, and Servers

accessibility.

Develop and constantly monitor yearly team budget to insure we are providing the

Proper support to our customers within the financial constraints outlined in budget.

Responsible for the daily backup of Fiel

monthly

Backups for disaster recovery

REFERENCES ON REQUEST

Communicate IT initiatives to the customers in the Field. Ensure that setup and configuration standards are maintained for all Field Centers, PC's, Laptops, and Servers including local and remote network Develop and constantly monitor yearly team budget to insure we are providing Proper support to our customers within the financial constraints outlined in Responsible for the daily backup of Field servers and offsite storage of Backups for disaster recovery

REFERENCES ON REQUEST

Ensure that setup and configuration standards are maintained for all Field including local and remote network

Develop and constantly monitor yearly team budget to insure we are providing Proper support to our customers within the financial constraints outlined in d servers and offsite storage of

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