EXPERIENCE

MINAL SPECIALISED CLINIC OF DERMATOLOGY, SHARJAH, UAE.

Designation: Medical Receptionist

Dates: MAY 2016 - JULY 2017

Interact with patients over the phone and face to face to understand their need and replying emails to provide excellent customer service to achieve customer loyalty.

Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable.

Cross selling clinic’s other Products and Services / packages to potential customer over the phone.

Maintains supplies by checking stock, anticipating needs, placing orders, verifying receipt, medical insurance process.

Plans desired effect by studying facial features, examining potential styles, conferring with customer, making recommendations.

Maintains quality service by following organization standards.

Maintains safe and healthy conditions by following organization standards and legal regulations.

Obtains revenue by recording or collecting charges.

Maintains technical knowledge by attending educational workshops, reviewing publications.

Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal Communication

KAYA SKIN CLINIC (MARICO LTD), MUMBAI, INDIA.

Designation: Beauty Therapist / Client Coordinator

Dates: July 2008 – Nov 2015

Interact with patients over the phone and face to face to understand their need and replying emails to provide excellent customer service to achieve customer loyalty.

Delivers skincare services like micro current, Microdermabrasion (skin polishing), chemical peels, laser (hair removal /ant aging), basic & advanced facials etc.

Ensures a high degree of Customer Service and experience for all customers coming to the clinic i.e. living up to the Kaya promise of a world class skin care clinic.

Suggestive selling of products & services.

Assisting in clinic level activities like call outs, inventory etc.

Trained on Palomar star lux laser for acne scar reduction and anti aging purpose, Nd yag ( laser hair reduction) and skin Rejuvenation with micro current and face lift

Trained on soprano (Diode) Pain free laser and Aqua jet technique.

Positive attitude & aptitude to learn about SOPs & technologies.

2

EDUCATION

Passed SSC in year 2000 from C.S.S. High School, Mumbai, India

Passed HSC in year 2002 from Bhavan’s college, Mumbai, India

Passed TYBOM in 2005 from Bhavan’s college, Mumbai, India

PROFESSIONAL CERTIFICATION

Completed Full Professional Basic & Advanced 1 year Diploma course for Skin and Hair from Butic Institute from Mumbai

Course included:

Skin basic and advance treatments/ aesthetic treatments / Hair basic and advance treatments/ Anatomy / basic and professional make up / personal grooming and development

COMPUTER KNOWLEDGE

Appropriate knowledge of MS Office

PERSONAL DETAILS

Date of Birth : 17th October, 1984

Visa status : Husbands Visa

Marital status : Married

Nationality : INDIAN

Languages known : ENGLISH, HINDI & MARATHI

AMRUTA DALVI

OBJECTIVE

To cherish greater value at workplace. To live the excitement and passion of contributing to the growth through teamwork, focus, motivation and direction in achieving the mission and vision envisaged by the organization.

SKILLS & ABILITIES

Communication

Ability to work under pressure

Decision Making

Time Management

Self-Motivation

Conflict Resolution

Leadership

Adaptability

VITALS

Address: 607, Lily Tower, Rolla, Sharjah, UAE.

T [052*******]

E [adkh90@r.postjobfree.com]

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