Manager Social Media

Ahab Abdel Wahab Awd

E-MAIL

****.**********@*****.***

MOBILE

(+2)01009024101-01283153333

DATE OF BIRTH

** *** ****

MARITAL STATUS

Married 4 children

NATIONALITY

Egyptian

ADDRESS

Hadayek October-Compound Wadi El Nil-15 D- Apartment 1

Dream Land – El Wahat Road.

OBJECTIVE

Housekeeping Manager

PROFESSIONAL SKILLS

Egypt management experience in a multi-cultural environment including Resorts and City Hotels

Multinational hotel experience : Hilton, Fairmont, Dusit Thani Hotel and Emaar Dubai in Egypt Branch

Detail oriented with high dedication to service, quality, and customer satisfaction

A leader and team builder with good administrative skills and regional responsibility

Solid experience in rebranding, budgeting, forecasting, business development, profit/yield improvement, preparation execution and follow through of business plans, strong statistical and analytical abilities.

A pioneer in new markets with several hotel pre-openings.

Previously a professional trainer (Hilton and Fairmont in Cairo)

EDUCATION

B.A Arts, Cairo University, 1997

ACHIEVEMENTS

Best Performance Certificates for 4 Times on Feb & Dec 2006, Feb & Aug 2007.

Best Performance in our SALT (Satisfaction & Loyalty Tracking System) Aug & Sep 2006.

Best Performance in The Fairmont Hotels worldwide & second hotel in cleanliness year -2009

The First hotel in Dusit worldwide for cleaning year 2012 and gain the best revenue in this year.

Best Performance (Tafawaq) in (Satisfaction & Loyalty Tracking System) Year-2014, 2015, 2016.

COMPUTER SKILLS

Power user of MS Office, Internet, and E-mail, Social Media Working knowledge of Fidelio, On Q and Opera.

TRAININGS & CERTEFICATIONS

FGF Training for six months(MSoffice&communication & presentation skills

Fire & First Aide

WOW Certificate

Train The Trainer

Excellent service Certificate.

Certificate of Egyptian hotels Association (HK & FO)

Policy and procedure by E-Cornell Fairmont online.

Delegating and motivating people Hilton University

Leadership I & II.

Second afford award Able to set the system and follow up

Policy and procedure by Hilton University online

BICS training & SOP of HK dep.

PMP Certificate

LANGUAGE

Arabic

English

Italian

Simple Chats

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Business Discussions

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Understand Text

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Business Writing

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WORK EXPERIENCE

1997 – 1998

Egysan Company as houseman.

EMPLOYERS

Coral Bay Resort

Hilton Sharm

Hilton Pyramids Fairmont Nile Dusit Thani Marassi Resort

2Y 2M

1Y 4 M

6Y 1M

3Y 0M

3Y 6M

5Y 4M

Jan 98 – Dec 2000

Room Attendant

Coral Bay Resort

1200 rooms, 7 Outlets, 2 Meeting Rooms-2 Floating swimming pools,Pre-Opening

2000 – 2001

Housekeeping Supervisor

Hilton Sharm Dreams 5*

300 rooms, 4 Outlets, 2 Meeting Rooms-7swimming pools,Pre-Opening

MARKETS

Sharm El Sheikh

North Coast

Cairo

3Y 6M

5Y 4M

14Y 0M

2001 – 2007

Acting as Ass. Housekeeping Manager

Hilton Pyramids Golf Resort 5*

214 rooms, 5 Outlets, 6 Meeting Rooms, Pre-Opening.

Jun 2007–Oct 2010

Ass. Housekeeping Manager

Fairmont Nile City hotel 5*

525 rooms, 7 floors with Outlets, 15 Meeting Rooms,Pre-opening

Oct 2010–Nov 2013

Housekeeping Manager

Dusit Thani Hotel Cairo 5*

465 rooms, 4 Outlets, 20 Meeting Rooms & 3 Swimming Pools.

Nov 2013 till Now

Housekeeping Manager

Marassi resort (Emaar Dubai-North Coast) 5*

420 rooms, 7 Outlets, 3 Meeting Rooms – 10 Swimming Pools, Pre-opening.

Thanks & Best Regards,

Contact this candidate