Manager Management

Peeyush Goel

Communication Address:

Apostrophe Society, Flat F-901, Near Dutta Mandir, Ph. (M) +91 – 770**-*****

Wakad, Pune 411057 Email: adkh6z@r.postjobfree.com

Project Management Certifications

PRINCE2 Practitioner certified.

Candidate # P2R/IN077099

Major Achievements

Completed Complex Amdocs India Shadow Executive Board program 2016 Project. Felicitated by Amdocs India Head.

Professional Synopsis

Peeyush is a young, energetic and dynamic Engineering Graduate from a premier institute with around 13+ Yrs rich experience in IT Projects at various levels viz Service Delivery Manager, Consultant, Customer Operations Manager, Release Manager, Technical Project Manager, Business Analysis, Technical Delivery Manager, Technical Analyst, Trial and launch manager, System Tester. He is currently working as Service Delivery Manager (Release/Operations) for a premier Europe based Telecom Client for last 4+ years to handle product deliveries. Has hands-on on Digital transformations and major product development and delivers work worth within stipulated budgets. His IT experience includes overseas business critical deputations for prestigious clients in UK, US and Argentina

His core area of expertise is Program management viz Product Development, Operations Management, System Development/Enhancements, System Integration, Re-engineering & Data Migration, E2E testing, Trial management, covering complete SDLC. He has sound knowledge of AGILE Methodology, DevOps, Co-location Set up, Project Cost management, SDLC, Quality Processes, Program management, Release management, Vendor management, Risk management, Test management, Environment management, Change management and Configuration Management, Build management.

Peeyush has worked on many critical and complex E2E BSS Development projects wherein his efforts were well appreciated by different senior clients and organizations which is testimony of different individual and teams valuable contributions awards which he has received.

Currently he is working as Service Delivery Manager for Amdocs India Pvt Ltd, Pune since last 7+ Yrs.

ITS Skills

Job Function E2E Delivery Management, Multiple Vendors Management, Release Management, Risk Management, Project Management, Process Coordinator, Co-location Management and Program Management, Testing processes and environments, Requirement Analysis, Stakeholder management, Consultancy, DevOps, Agile, Change Management and Configuration Management, Revenue Management, Billing Management, Operations Management, Build Management, Network Management

DBMS Oracle9i, SQL Server, SQLPlus,

Language C, C++, VB Script, Tuxedo, Weblogic, IBM WebSphere,

OS/Environment UNIX, Windows, LINUX, Networking (TIBCO, AVAYA, ESOA), Middleware, Network Load Balancer (F5, CISCO)

Products Mobile Financial Services (MFS), Ensemble, Enabler, Amdocs Convergent Charging (ACC), Microsoft IIS, CRM, Perforce, XtraC, Amdocs CES 10.1 products (Cloud), First data payments, AEM, AME, REST APIs, Widgets, TC

Tools Win Runner, QTP 9.2, STORM, Sharepoint, JIRA, Remedy, UTS, Toad, Unix, HF tool, DynaTrace, Google analytics, HPD, NGM

Quality SDLC, Quality Processes, HP Quality Center 9.2.

Education

Bachelor of Engineering in Electronics and Communications from VTU University, Bangalore, Karnataka, India in June 2007.

Organizational Experience

Organization

From / To Date

Current Designation

Current Role

Tech Mahindra Pvt Ltd

June-2007 To Feb-2014

Project Manager

Technical Delivery Manager

Amdocs India LLP

Feb-2014 To Present

Service Delivery Manager

Service Delivery Manager

The Growth Path:

During initial phase of IT career, Peeyush started/worked as Manual and Automation tester for British Telecom for legacy systems which take in orders from the end customers.

In next phase, he moved on to the role of Defect Manager/WIP owner for British Telecom ensuring all the release were delivered with zero defect seepage by assessing, resolving the open defects through liaison with various stakeholders across vendors after technical analysis.

Later on, he started working as Technical Delivery Manager (Program/Project Management) for British Telecom to develop Super Fast Fiber Broadband Products wherein he managed entire SDLC Delivery with multi-vendor teams located at multiple locations in India and UK and providing Consultancy for the program progress.

He joined Amdocs India in 2014 as Release Manager and currently working as Service Delivery Manager.

Achievements

Valuable Contribution Award from Director, British Telecom in managing successful E2E Delivery Program in Broadband space.

Team award from Managing Director, British Telecom for Best Delivery Team

Rating of 5/5 for Customer Satisfaction provided by the Client 6 times in a row for excellence in Delivery Management.

Star Performer individual award from Tech Mahindra for successful deliveries in the Broadband space.

Valuable Team Player individual award from Tech Mahindra for encouragement and involvement with the teams.

Long Service Award from Tech Mahindra for successfully completing 5 years in the organization.

Customer Appreciation award for successfully migrating legacy customers to strategic Amdocs Billing systems.

Projects Handled: Amdocs

Title: Service Delivery Manager – Operations/Delivery

Client: US Cellular/Vodafone Netherlands

Role: Customer Operations Manager (Program/Project Manager) – (Onshore and Offshore)

Duration: 24th Feb 2014 till date

Products: Amdocs CES 10.1 (covers Billing, Mediation, CRM, OMS, Network, Database, Cloud), Digital AEM, AME, DEX, WESS, Amdocs CES 10.2, Cloud implementation, Kubernetes

O2A, Perforce, Digital, Remedy.

Responsibilities:

As a Customer Operations Manager/Service Delivery Manager

•Leading Cross functional teams (Product, Solutions, Support, Development & Engineering) located at distinct locations (Israel, US, India) including Digital transformation.

•Manage overall operations program and maintain its continuous alignment with strategic business objectives

•Single point of focal from India for customer and for the internal management.

•Set program plan, priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals

•Coach and mentor managers and empower them to lead their own areas and employees

•Constantly assist the unit to meet its KPIs - Quality, Scope, Budget, and Timeline (SLAs are met, high quality on time deliverables within budget)

•Continuously improve units knowledge and performance

•Development of standards and best practices to support unit efficiency and productivity

•Plan and manage operational activities and deliverables and coordinates as required with internal stakeholders

•Build and maintain relationship with customer; manages resolution of escalated issues to ensure smooth operations

•Planning and organizing production activities and ensuring the quality in deliverables

•Define and implement the operational processes

•Assessing project, resources requirements and meeting the production timelines

•Site POC for the internal and external customer

•Accountable on smooth operation with no hiccups in production incl ramp-up, migration etc

•Finding Automation opportunities and implementing the same to avoid manual efforts and mistakes

•Building trust and relationships with the stakeholders at various levels – operational, management, etc.

•Hands on experience in Pre-Sales activities i.e. data gathering, preparing CXO level presentations etc

•Ensuring correct alarming and monitoring strategy for online and batch applications.

•Ensuring contractual SLAs/SLOs are being met and maintained.

•Identify and implement Process improvement e.g. Code merge, RCA/KLR etc at program level.

•Adapting and implementing Agile/Devops methodologies and tools like Jenkins,

•Negotiating with challenging/competitive stakeholders (Vendor, Client…).

•Leading teams of Scrum masters and project managers.

•Solving project risks, scope changes and other non-standard events throughout the life of the project

•Make use of the industry recognized best practice methodologies like PMP and ITIL to develop the overall project plan / Project Management activities based on substantial knowledge of Project Management / implementation processes and Project management methodology.

•Responsible for Driving / handling the Issues with the relevant stake-holders and maintain & manage Action Items, Risks, and Issues internally related to Internal and External stake-holders and vendors.

•Responsible for Performing the daily follow-up on pending issues of all related projects and activities, along with risk management including, mitigations, contingency and coordination of resolutions between the various teams and sites

•Responsible for working closely with the delivery unit (CDU), Managed Services organization, Architecture team, Implementation team, PMO group ensuring the smooth roll-out of the project / transition of the project into the operations.

•Handle all the production P1/P2 issues within SLA and make sure systems remain stable.

•Responsible for the Environment stability and 24*7 support, Handling operation issues and escalations.

Troubleshoot data networks, infrastructure complex problems and outages across a broad range of technologies.

•Maximize networks, infrastructure performance and tuning performance parameters by analyzing monitoring and trend analysis reports.

Projects Handled: Tech Mahindra

Title: Super fast Fiber Broadband and Voice over Fiber Program – E2E Delivery

Client: British Telecom, UK

Role: E2E Delivery Manager (Program/Project Manager) – (Onshore and Offshore)

Duration: Feb 2009 till date.

Title: Interface Testing Manager - CCP

Duration: 3 months (Dec 2008 – Feb 2009)

Role: Interface Testing Manager

Client: British Telecom, UK.

Title: SMART - CRM

Duration: Nov 2007 to Nov 2008

Role: System & Automation Tester

Technology: Oracle 10g, XML, VSS, CSS (Interface to the Mainframe Database), QTP 9.2

Client: British Telecom, UK.

Birth Date

27th Jan 1984.

Passport/VISA Details

Passport # - G5604209

Valid US B1/B2 VISA till 2024.

Educational Details

Course/Degree

Board/University

Year Of Passing

% Of Marks

Grade

S.S.C

St George’s College,

ICSE Board, Agra

2000

84.2

Distinction

H.S.C

St George’s College,

ISC Board, Agra

2002

82.5

Distinction

BE (Elec&Comm)

VTU Univ,

Bangalore, Karnataka

2007

64.5

Distinction

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