Service Representative Manager

Dan Paulo Caisip – Aguilar

B* L** Colorado Street, Ridgeview 1

Tunasan, Muntinlupa City

Mobile: +639*********

Email: ********.*******@*****.***

SKILLS:

- English literate both written and verbal

- Computer literate with basic PC troubleshooting skills

- Knowledgeable in basic computer applications (MS Office, internet search, email, etc...)

- Self - motivated, competitive & can work under minimum supervision

- Typing speed of 45 words per minute

- Establishing good working relationships with colleagues

- Ability to negotiate and influence

- Friendly and upbeat attitude

WORK EXPERIENCE:

IBEX Global Solutions (Paranaque, Phils.) – Team Manager (May 2016 – Present)

- Managing a team of agents, providing coaching sessions and real time support to team members

- Ensures that the team is at goal, if not above goal scores-wise

- Weekly/Monthly report to higher management/clients regarding team’s performance, best practices and challenges

- Updating team reports. (attendance, attendance points, scorecards)

- Communicate with other departments such as HR, WFM, etc. IBEX Global Solutions (Paranaque, Phils.) – Subject Matter Expert/Team Manager Trainee (December 2015 – April 2016)

- Provide support to trainees during their Academy Bay week

- Handling a team of new agents before they’re distributed to Team Managers IBEX Global Solutions (Paranaque, Phils.) – Customer Service Representative (December 2014 – December 2015)

- Provide support to both drivers and passengers through email

- Keeping up with latest product and process updates in order to provide correct resolution TELEPERFORMANCE (Paranaque, Phils.) – Customer Support Representative (February 2014 – December 2014)

- Provide customer support regarding hotel reservations through phone and email SEDAR Decor Factory (Sharjah, UAE) – Work Order Coordinator (June 2013 – January 2014)

- Encoding of product codes using Oracle and Spreadsheets

- Approval of job orders from showrooms regarding availability & prices

- Follow-up of said job orders in factory to meet the target timetable AMDATEX (Las Pinas City, Phils.) – Business Process Associate (July 2010 – February 2013)

- Identifying exceptions from the Title Report which needs plotting

- Plotting land properties and easements’ location and dimensions on a map with the use of ARCGis

- Analyzing/Encoding legal documents related in Title Insurance SHARP Corp. (Phils.) - MIS Dept. (OJT) (July 2009 – October 2009)

- Assigned in attending to PC problems of users in the office area

- Installation of local and network printers in the office area

- Network troubleshooting

- Installation of OS, software applications, file backup, etc EDUCATIONAL BACKGROUND: Year Graduated

College AMA Computer Learning Center SY 2009 - 2010 Muntinlupa City, Philippines

(Computer Systems and Network Technology)

High School Holy Infant Academy

Muntinlupa City, Philippines

SY 2004 – 2005

Elementary Liceo de San Pedro

Muntinlupa City, Philippines

SY 2000 – 2001

PERSONAL INFORMATION:

Birthdate : June 11, 1988 Religion : Roman Catholic Birthplace : Pasay City, Philippines Nationality : Filipino Gender : Male Father’s name : Danilo G. Aguilar

Age : 28 Mother’s name : Lizabelle C. Aguilar

Civil Status : Single

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