Desktop Support Engineer

Resume

SHASHI BHARMORIA

Mobile: +917*********/821-***-****

E-mail: ******.********@*****.***

Objective:-

Seeking a challenging career in an IT company, where I can leverage my technological skills towards making a significant contribution in the company’s development and growth while being resourceful, innovative and flexible. Company: Rapidtech It services pvt limited.

Period : Aug 2017 to 31-Dec-2020.

Job Location : Shimla (HP)

Designation : Team Leader

Company Project : Canara Bank

Responsibilities:-

Installation and configuration of Win 7/8/10.

Installation and configuration of Windows Servers 2012

Implementation and troubleshooting of Antivirus like MacAfee, Symantec, and Trend Micro.

Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts. This will include VNC Desktop Support & Projector audio video support.

Experienced in troubleshooting of MS-outlook/Live mail/Office 365.

Troubleshooting of networks in windows environment. Also Proficient with Windows 7/8/10.

Installation and troubleshooting all kinds of Dot Matrix Printers, Passbook Printer, Laser Printers and Line Printers.

Technical Team leads Support and provides solution for client end. Starlink Logistics Pvt. Ltd.

Company Profile: Starlink Logistics Pvt. Ltd. is one of the leading company having branch offices all over India, Head Office in Okhla (Delhi). The company is into the business of Warehousing & works for projects of Airtel. Profile : Team Supervision.

Duration : Aug-2015-30 July 2017.

Job Location : Jaipur Rajasthan.

Company Project : Bharti Airtel Hexacom Ltd.

Job Responsibilities:

Stock Movement of Marketing(Inward & Outward)

Stock Movement of DTH on Botree

MRR Creation for All Inwards

Making Move Orders in Oracle

Bill Process of Vendors for Payment

Maintain Dispatch VS Delivery TAT report

Cycle Physical Count of Stock

Managing Dashboard

Managing KPI SLA (Every Month)

Managing Audit Reports on Month closing

Monthly SIM Analysis Reports

Other Required MIS Report

Network : - Wireless networking and wired, Diskless and thin client network.

Hardware :- All types of PC,Laptop, Printers Troubleshooting and solutions

Antivirus :- Symantec, Quick heal and McAfee Corporate

Troubleshooting :- Excellent troubleshooting skill for Operating Systems related, Software related and networking related issue.

Knowledge of Different utilities such as backup, Antivirus management And Security.

Support Skill : - Technical Team Support and provide solution for client end. Company: Aforeserve.Com Ltd

Period : 04st Aug 2014 to 12 July 2015.

Job Location : Chandigarh.

Designation : System Engineer.

Responsibilities:-

• WORKING ON AOR Rollout projects For Airtel PB, HP, HR,J&K.

• Installation and configuration of Windows Win XP/ 7.

• Router &Switch configuration, Wireless networking and wired, Diskless and thin client network.

• Implementation and troubleshooting of Antivirus like Symantec.

• Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts.

• Assists in the planning, documents, implementation and design of various systems to include Laptops, Server Network Equipment and software applications.

Company: ACCELFRONTLINE

Period : Nov.2012 to 12 JULY 2014.

Job Location : Delhi.

Designation : Assist Technical Engineer.

FIELD ENGINEER FOR Zicom Electronic Security Systems Ltd. FOR PNB ALL INDIA PROJECT. Responsibilities:-

• WORKING ON E-SURVEILANCE projects for Punjab National Bank pan india

• Installation, Commissioning and Servicing of Access Control, Fire Alarm, CCTV, Door Entry, Art’s Security Systems, Networking Solutions and ELV Systems to specific standards.

• Managing IT-operation including network, CCTV, Internet Kiosk, ACD, Fids, etc. Responsibilities:- (SBI Project)

• Installation and configuration of Windows XP Vista and Win Seven.

• Installation and configuration of Windows Servers 2008.

• Implementation and troubleshooting of Antivirus like MacAfee, Symantec, and Trend Micro.

• Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts. This will include desktop support.

• Experienced in troubleshooting of MS-outlook.

• Troubleshooting of networks in windows environment. Also Proficient with Windows XP/7.

• Installation and troubleshooting all kinds of Dot Matrix Printers, Laser Printers. Company: Redington (India) Limited

Designation : Customer Technical Support Engineer. Period : Dec- 2011 to Oct-2012).

Job Location : Chandigarh.

Responsibilities:

• Responsible for Hardware, Network and Application calls of various AMC clients.

• Assists in the planning, documents, implementation and design of various systems to include Desktop, Laptops, Server Network Equipment and software applications.

• Installation and troubleshooting all HP Printers.

• Installing & Testing new hardware and software.

• PROFESSIONAL QUALIFIC ATIONS

• . One Year Diploma in Computer software and Networking IEC Delhi in 2008.

• ACADEMIC CREDENTIALS:

• . 10th from H.P. Board Dharmshala.

• . 12th Govt. Sen. Sec. from H.P. Board Dharmshala. PERSONAL INFORMATION:

• Permanent Address Vill. Changal P.O Jhangi Teh Dharmpur Distt Mandi (HP) 176090

• Fathers Name Sh. Puran Chand

• Date of Birth 16, Nov, 1988

• Gender Male

• Nationality/Religion Indian/Hindu

• Marital Status Married

• Languages Known English, Hindi

• Strengths Reliable, Positive attitude, Decision making, Organizing capability. DECLERATION:

I do hereby certify declare that the information /Particulars given above are correct as per original record available with me to the best of my knowledge & behalf.

Date:

Place: (SHASHI BHARMORIA)

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