Security Officer Office
Resume:
S
Nancy Serna
********@*****.***
Hearne, TX 77859
SUMMARY
Hardworking and reliable Compliance & Security Officer with strong ability in federal and state regulations pertaining to student accounts and financial aid. Offering leadership, knowledge, and identity control experience. Highly organized, proactive and punctual with team-oriented mentality.
SKILLS
Access control
Customer service
Understand federal and state regulations
pertaining to student accounts and
financial aid.
Compliance related to all federal and
state regulations for higher education.
Reporting requirements
Records management
MS Office
Planning and coordination
Problem resolution
Operational improvement
Supervision
Process improvement
Organization
Security systems
Proficient in Banner student system
TouchNet bill payment
Payroll
Time and Attendance
EXPERIENCE
Compliance & Security Officer
College Station, TX
Texas A&M University/ Mar 2019 to Current
Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines. Adhered to deadlines in optimizing regulatory and operational performance. Established strict culture of safety, which prepared all staff for emergency situations. Reviewed contracts from vendors and verified corrections met all regulatory requirements. Enforced regulations by reviewing federal and state laws to confirm compliance. Created detailed federal and state law spreadsheet for each compliance area. Administered time tracking system for accurate payroll and time tracking reconciliation. Financial Management Supervisor/Accountant III
College Station, TX
Texas A&M University/ Apr 2007 to Mar 2019
Worked to provide access control advancement through student ID card. Addressed internal and customer-related issues each day and affected strategic resolutions in the student ID card office.
Contributed to programs to optimize productivity, streamline efficiency and boost customer satisfaction.
Daily refunding of student accounts, Title IV, Non-Title IV, short term loans, etc. Daily refund reconciliations for disbursement through refund vendor. Student ID card productions and functions for new student conferences. Processed uncashed refunds back to student accounts for escheatment or return to lender. Worked closely with refund vendor to troubleshoot student refund disbursement issues. Studied federal and state regulations for compliance with financial aid disbursement. Created and maintained operational metrics for key processes. Managed payroll and time and attendance systems.
Implemented biometric time tracking system.
EDUCATION AND TRAINING
High School Diploma
Hearne High School May 1989
Hearne, TX
Certification: Bursars Certificate Program
Professional Development Group Dec 2018
Bloomington, iN
Continued Education: Compliance & Ethics in Higher Education Society of Corporate Compliance & Ethics Nov 2019
Minneapolis, MN
REFERENCES
LeeAnn Pickett - Financial Management Supervisor
Jacki Brossman - Director
Cardell Lenford - IT
Peggy Carey - Director
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