ROGER EDWARDS

**** ** ******* **** **, Ankeny, IA 515-***-**** adkgto@r.postjobfree.com

OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

12/10/2010 – 09/08/2020

Help Desk Technician III, General Dynamics IT, West Des Moines, IA

·Perform technical phone support. Assist users with resetting passwords. Assist users with diagnosing problems with Jraven, Jhaven, Jirven, Hart or Laser. Assist users with almost any technical issue that can prevent them from properly submitting the proper patient paperwork to the Centers for Medicare and Medicaid. Assist with troubleshooting any error codes they get when submitting records to any of the Medicare systems, along with the warnings and errors they would get on Final Validation Reports. Work with them on getting reports out of Casper Reporting and helping them figure them out along with where they would find them. Assist with the Payroll Based Journal system problems, along with entries and errors with submissions. Work with migrating to the new IQIES system, registering in Harp and assisting with Iqies and Harp problems. Assist other technicians with questions and problems they are having.

05/2010 – 10/2010

07/2008 – 05/2010

12/2007 – 05/2008

04/2006 – 12/2007

Desktop Support Specialist, Aviva, West Des Moines, IA

·Performed functional and technical support, Performed troubleshooting and diagnosing hardware and software problems, including desktops, laptops and remote systems. Provided Second Level support to Technical Support Center Assisted in transitioning the company from three locations in the downtown Des Moines area to one location in West Des Moines.

Computer Support Specialist, World Wide Tech Services, Des Moines, IA

Traveled to residences and businesses to repair Dell-brand laptops and desktops under warranty. Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Set up equipment for client use, performing and ensuring proper installation of cable, operating systems and appropriate software. Installed and performed repairs to hardware and peripheral equipment, following design and installation specifications.

Information Technology Analyst I, Springboard Engineering, Newton, IA

Performed all computer support setup and needs for Start-up Company Designed, built, and set up a complete company computer infrastructure, including four servers with Windows 2003 DNS, DHCP, Printer Server, File Server, and Active. Maintained more than 50 computers, ten printers, and network equipment. Maintained four Windows Servers with Active Directory.

Hardware Technician, Maytag Corporation, Newton, IA

Computer Support for the Research and Development Department Set up, configured, and maintained all computers, printers, and networking. Maintained an Asset Tracking/Management database for IT equipment. Answered users' inquiries regarding computer software and hardware operation to resolve issues.

EDUCATION

08/1994 – 08/1996

Associates in General Studies Degree, Ankeny Campus, Des Moines Area Community Campus

10/2012 – Bachelors in Information Technology – Security, Western Governors University

09/2015

CERTIFICATIONS

640-554: Implementing Cisco IOS Network Security – Cisco Systems

Issued: 07/09/2015

Cisco CNA Security – Cisco Systems

Issued 07/09/2015

Cisco Certified Entry Network Technician – Cisco Systems

Issued 02/18/2015

Cisco Certified Network Associate (CCNA) Routing and Switching – Cisco Systems

Issued 04/29/2015

CompTIA A+ certification – CompTIA

Issued

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