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PURE rex)

Arma Angela Morillo

Profession

© eve20n city, 00, 1109

@ 917*******

© adkgrg@r.postjobfree.com

Telesales Supervisor with successful track record of maintaining smooth, highly

efficient operations. Skilled deliverer of successful sales and account management

strategies useful in promoting loans and other bank products. Excellent time

management, problem-solving and critical thinking skills.

Motivated Telesales Supervisor with organized and self-motivated approach,

articulate nature and quality-focused mindset. Successful history of boosting

productivity and accelerating growth by stimulating teams to higher levels of

productivity.

Determined and responsible team leader with more than 2 years of success boosting

efficiency and streamlining procedures for Sales groups. Focused on smoothly

overseeing financial, personnel and operational facets. Effectively balance targets

with resources and optimize long-term success.

Experienced universal banker with over 5 years of experience in Sales. Excellent

reputation for resolving problems, improving customer satisfaction, and driving overall

operational improvements. Consistently saved costs while increasing profits

@ skits

Quality control

Sales and marketing

Strategic Planning

Staff training and development

Complaint resolution

Business Development

Business planning

Operations management

Work History

Telesales Supervisor

Citibank, Quezon City

© Collaborated with upper management about ways to improve customer

©

experience and increase sales

* Monitored call quality, speed and effectiveness of each team member

and developed improvement plans to help each agent reach full

potential

* Developed, utilized and reported on success metrics

© Communicated, implemented and tracked team goals and strategies.

© Maximized productivity by directing training and mentoring of each

employee.

* Led team of 14 sales professionals bringing in over 100MM in monthly sales

performance

® Streamlined and monitored quality programs to alleviate overdue

compliance activities

© Education

e@ Biology

Polytechnic University Of The Philippines - Sta. Mesa, Manila

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