Donna Henderson

Springfield, MO *****

adkgq1@r.postjobfree.com

417-***-****

#readytowork

Work Experience

Customer Service Representative

Tyech

October 2016 to June 2020

I have worked many different jobs as a customer service agent and have accomplished being able to answer the phone in a timely matter and finish up with the calling a timely matter Customer Service Representative

Sunrise Media Partners - Springfield, MO

May 2012 to October 2016

Making calls to clients to see if they want to attend a college Operations assistant

Nurse On Call - Springfield, MO

May 2012 to March 2015

Answering phone calls from patients scheduling appointments as needed for doctors and clinics using cece and epic for data entry process

Education

High school diploma

Skills

• Customer Service

• Cold Calling

• Computer Operation

• Telemarketing

• Account Management

Assessments

Customer Service — Proficient

June 2020

Identifying and resolving common customer issues.

Full results: Proficient

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity. Full results: Proficient

Call Center Customer Service — Completed

June 2020

Applying customer service skills in a call center setting. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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