Service Representative Customer
Resume:
Donna Henderson
Springfield, MO *****
*****************@*****.***
#readytowork
Work Experience
Customer Service Representative
Tyech
October 2016 to June 2020
I have worked many different jobs as a customer service agent and have accomplished being able to answer the phone in a timely matter and finish up with the calling a timely matter Customer Service Representative
Sunrise Media Partners - Springfield, MO
May 2012 to October 2016
Making calls to clients to see if they want to attend a college Operations assistant
Nurse On Call - Springfield, MO
May 2012 to March 2015
Answering phone calls from patients scheduling appointments as needed for doctors and clinics using cece and epic for data entry process
Education
High school diploma
Skills
• Customer Service
• Cold Calling
• Computer Operation
• Telemarketing
• Account Management
Assessments
Customer Service — Proficient
June 2020
Identifying and resolving common customer issues.
Full results: Proficient
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Completed
June 2020
Applying customer service skills in a call center setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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