Executive Assistant Administrative

LYDIA CASTAING

EXPERIENCED C-SUITE BILINGUAL EXECUTIVE ASSISTANT

973-***-**** https://www.linkedin.com/in/LydiaCastaing ***************@*****.***

PROFESSIONAL PROFILE

Polished and well respected Administrative and Operations professional with over 12 years’ experience in project management, stakeholder engagement and operational efficiency. Proven capacity to proactively manage complex problems, fuel productivity and serve as a diplomatic gatekeeper for C-level Executives.

PROFESSIONAL EXPERIENCE

Executive Assistant to the Founder + CEO

The EA Guru, New York, NY 2020 - Present

Position Overview: Provides principal executive-support to the Founder + CEO of The EA Guru (start-up), as well as scheduling, project management, team coordination, and otherwise anticipating the needs of the Founder + CEO.

+Manages all elements of multiple highly interactive “24/7” calendars; color-coding appointments to create a visual workflow and capacity spent.

+Communicates directly, and on behalf of the CEO, with Board members, donors, and others related to CEO’s programmatic initiatives.

+Drafting correspondence for the CEO; emails, pitch-decks and presentations, proposals/scope of work, and contracts.

+Coordinates international and domestic air/ground travel and processes expense reports.

+Leads project management and special projects assigned by the CEO.

Executive Administrative Assistant

Newark Board of Education, Newark, NJ 2019 – Present

Position Overview: Provides 1:1 direct executive level support to the Chief of Staff and Deputy Superintendent/CEO. Provides back-up administrative support to the CEO. Utilize strong project management skills to support the efforts of the CEO, Chief of Staff and Deputy Superintendent/CEO and their direct reports.

+Manage executive’s calendar by prioritizing tasks, coordinating travel and managing logistical tasks.

+Processed timecards and weekly payroll for departmental staff using Kronos and Aesop.

+Negotiated favorable terms and pricing with vendors and service providers.

+Worked with city, state, and national elected officials to produce community wide events.

Operations Coordinator

Newark Board of Education, Newark, NJ 2014 - 2019

Position Overview: Served as the first point of contact for staff, stakeholders, and constituents for all inquiries related to the Newark Board of Education in an extremely fast-paced collaborative team-oriented environment.

+Obtained and evaluating all relevant data to handle complains and inquiries.

+Identifying, escalating priority issues and reporting to the Superintendent/CEO.

+Completing call notes and call reports as necessary – managing data in the CRM system

+Maintained strict confidentiality with sensitive information, financial documents and personal matters.

PROFESSIONAL EXPERIENCE CONTINUED

+Supervised, trained and evaluated contact center staff.

Customer Service Representative

City of Newark, Newark, NJ 2010 – 2014

Position Overview: Maintained a professional relationship and demeanor with internal/external stakeholders providing all services with accuracy, courtesy and patience by gathering information, creating service requests, dispatching work to specific departments, and collaborating cross-functionally with multiple departments/executives.

+Respond to routine questions and taking request from the general public

+Create and maintain requests in the CRM for constituents and employees

+Perform post-call follow-up on a variety of requests for information or complaints

+Operated computer systems, software and telecommunication equipment: work order management systems, department databases, website portals, Microsoft office tools and telephony systems.

Customer Service Specialist

Apollo Health Street, Bloomfield, NJ 2008 – 2010

Position Overview: Resolved stakeholder and client queries, recommending solution and guiding product/service users through features and functionalities.

+Identified client needs in a timely and accurate manner via phone, e-mail, and e-commerce portals.

+Monitored client complains on social media and resolved issues with passion, grit and tenacity.

+Gather client feedback and share/reports with the Executive Leadership team.

Administrative Assistant and Office Manager

Bowne, West Caldwell, NJ 06/08 – 08/13

Position Overview: Managed and distributied information withing the Executive office. Provided administrative support to the Director.

+Provided administrative, project, and personal support to Director.

+Wrote and edits documents from letters to reports and instructional documents

+Create and maintain filing systems, both electronic and physical

PROFESSIONAL AFFILIATIONS

American Society of Administrative Professionals, American Management Association, State of the Executive Assistant, and The Leader Assistant.

COMPUTER SKILLS

Microsoft Suite Google Suite QuickBooks PeopleSoft Kronos HRIS System Salesforce Project Management OS

LANGUAGES

English (fluent) Spanish (fluent) Portuguese (conversational)

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