Customer Service

Miss Sofia Banaras – Experienced Customer Service Advisor

Birmingham

B9

*********@*******.**.**

A sociable fun and excellent team player who possesses excellent Customer Service skills.

A cool-headed and patient person who strives hard to achieve the highest standard in my work. I am organized and I can make good use of my personal initiative in any task given. Confident in multi-tasking and comfortable with maintaining a professional telephone manner and Data entry.

Key Skills:

Good customer service skills

Understanding of Data entry

Excellent telephone manner

Knowledge and understanding of company policies and procedures

Good use of initiative

Good literacy and IT skills

Confident in applying gained expertise

Delivery of products/company services

Ready and able to work individually or within a team environment

First aid training with Princes Trust

Bilingual in English and Urdu

Employment:

2017- 2019 PeoplePlus Wolverhampton

Attended a training provider to increase my existing skills and carry out targeted job searches

Sep 15 to Dec 16 Customer Service Advisor Argos

Assisting the store manager in the daily running of a retail shop. Helping to ease the workload by taking responsibility for certain tasks and duties including stocktaking

Approaching customers and helping them with their needs

Assisting the management team in maximising the stores sales and profitability

Operating the till systems, including cashing up

Describing or demonstrating in detail a product and its benefits to customers. Assisting customers with their enquiries

Putting up posters and promotional material for sales

Keeping the store organised & maintaining an uncluttered environment. Constantly updating and replenishing sales display area

Oct 06 to May 10 Teaching Assistant Birchfield Primary

Acting as a support to the teacher when working in a group setting. Working under the supervision and guidance of senior teaching staff in a busy and exiting school. Contributing to the delivery of teaching and tutorials and providing personal academic support and mentoring for groups of students

Assisting the teacher in the management of pupils and the classroom

Helping children in their studies and all areas of the national curriculum

Providing general support and one-to-one assistance for pupils

Helping children with their learning, playing and social development

Assisting with the preparation of a comfortable learning environment

Preparing class registers & accurately updating pupil records

Producing accurate and up-to-date records and reports as required

Monitoring a pupil’s performance throughout the year. Planning learning activities & school trips with teachers

Organising and maintaining books, learning materials and resources. Being supportive and caring

Oct 08 to Apr 09 Nursery Assistant Storywood Nursery

Assisting qualified teachers in providing high quality childcare in nursery and infant classes. Helping the children with their learning, play, educational and social development

Maintaining toys and play equipment

Finding ways to stimulate children

Helping to feed, wash and clean the youngsters

Following and implement the policies and procedures set out by the nursery

Ensuring that all daily routines are adhered to

Liaising with parents to resolve problems

Coordination and planning activities

Education & Qualifications:

GB Training 2019

City and Guilds Level 1 Diploma in Employability Skills

Mathew Bolton College 2010

Level 3 Cache Diploma in Childcare and Education

Josiah Mason College 2008

Level 2 Cache in Childcare Education

Handsworth Girls High school 2007

G.C.S.E passes A to C in Math, English and Science

Interests & Hobbies:

In my spare time I enjoy being creative and enjoy problem solving activities such as puzzles. I also like being ambitious and enjoy travelling. I like to socialize with family and friends and enjoy being energetic by attending my local gym.

References available upon request

Contact this candidate