SANTRICE D. MCPHERSON

**** * *** ***** ****, IN *6403 219-***-****

adkgko@r.postjobfree.com

OBJECTIVE: To obtain an administrative position with an organization that values diversity and fosters growth. The position must allow me to strengthen my present analytical and interpersonal skills, while gaining more knowledge through learning opportunities and mentoring from management.

EXPERIENCE:

State of Michigan - Dept. of Human Services Lansing, Michigan Office of Quality Assurance – Departmental Analyst 11 04/10 to 08/2018

● Audited TANF/SNAP/Medicaid cases and MWA records for documented information on federal mandated data elements.

● Documented and recorded collected financial data, observations and analyzed results.

● Ensured case reviews were completed accurately and timely. Documented all findings, and recorded accurately on worksheets, summary findings and narratives.

● Evaluated TANF/ SNAP/Medicaid Data Collection process; recommended policies and procedures to carry out processed effectively and efficiently.

● Developed, updated and maintained forms, instructions and procedures.

● Resolved issues and suggested process and procedural improvements.

● Prepared case summary reports for management so data transmissions could be transmitted to the Federal Government to ensure the state received accurate TANF/ SNAP/Medicaid financial funding.

● Assisted in the TANF/ SNAP/Medicaid Assistance Program reengineering process, developed policies/procedures and completed analytical assignments/special projects as assigned.

● Facilitated and actively participated in weekly committee review meetings to inform local DHS offices of audit findings.

● Maintained communication with internal and external clients to ensure awareness of the federal work requirements and documents needed for verification.

State of Michigan - Dept. of Human Services Sterling Heights, Michigan Assistance Payments Worker 9 06/08 to 04/10

● Authorized assistance on an emergency basis when warranted for clients to obtain TANF, Medicaid, SNAP, childcare or utility services.

● Maintained frequent contact with clients and partnering agencies to obtain and verify information needed to approve services or programs administered by the Dept. of Human Services.

● Interviewed clients to obtain information necessary to make eligibility determinations; conducted initial interviews and annual case review interviews.

● Participated in court hearings and pre-hearing conferences to explain administration decisions.

● Completed necessary correspondence and reports needed to maintain accurate case files. OnStar Troy, Michigan

Accounts Payable/Receivables Specialist 01/02 to 06/08

● Submitted invoices for payment to the major credit card companies, processed requests for receipts, contacted customers regarding delinquent status, and responsible for closing accounts if contact attempts fail.

● Resolved internal and client-related issues to maintain healthy business relations with key business customers.

● Maintained and updated confidential information in web-based system for numerous GM and Lexus clients.

● Trained new personnel on SAP, ACH, Accufund, organizational policies and culture. EDUCATION:

Lawrence Technological University Southfield, Michigan Master of Business Administration – GPA 3.30 05/02-05/08 Davenport University Warren, Michigan

Bachelor’s Business Administration – GPA 3.06 08/95-6/00 SOFTWARE:

SAP, Tableau, TM1, Microsoft Office Suite (Excel, Word, Access, PowerPoint, Outlook, Project), SQL, ACH, Python, CRM, Hive, Hadoop, Yardi, SharePoint and QuickBooks.

Contact this candidate