Customer Service Representative

Arraiján, Cabecera, Cl. Juan

D. Arosemena, Bella Vista

Tel. 345-9042 Cel. 68328499

URIAM RIVERA ABAD

Personal Data

●Nationality: Panamanian

●I.D: 8-893-1718

●Age: 25 years old

●Civil Status: Single

●Date of Birth: May 14, 1995.

●Email: *****.****@*****.***

Experience

2018-2020 Casual jobs

Elementary and High school English teacher, Translator, Elementary School tutor and Interpreter.

2016-2017 Alorica Panama

Customer service representative. As a customer service representative, I had to solve issues and de-escalate calls, answer questions about products and service, renew store discount certificates, etc. Project: Best Buy USA.

2014-2015 Spectacular Group

Animation and soundman, fair services, driver and other professional services.

Education

2014-2020 Universidad de Panama

Faculty of Humanities, Bachelor’s degree in English Language

2016-2019 Universidad de Panama

Associate degree in English Language

2010-2012 Escuela Americana

High School diploma in Commerce with emphasis in advertising

Languages Advanced English

Skills

●Good knowledge in Microsoft Office, Word, Excel, Powerpoint, Publisher, Internet.

●Strong customer service skills and decision making.

●Excellent knowledge in translation from English to Spanish and vice versa.

References

On request.

Contact this candidate