**/**** - *******

Business Office Manager

CODEY IMMEL Compassus Huntington, IN ”

CONTACT

adkggq@r.postjobfree.com

260-***-****

Fort Wayne, IN 46835

SKILLS

• Service-oriented mindset

• Critical Problem Solving

Upholding Compliance

Standards

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Staff Training and Project

Development

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• Strong Communication skills

• Knowledge of Leisure Travel

• Knowledge of Corporate Travel

Domestic/International Fare

Construction

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• Knowledge of TSA Policies

Management of Accounts

Payable/Receivable

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• Certified Interviewer

• Certified Medical Coder

• Certified TICO Travel Consultant

• Project Management

• Proficient Sabre Red

• Proficient Apollo Software

Proficient Homecare Homebase

Software

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• Strong Communication skills

SUMMARY

Critical thinking Leader with excellent time management skills, and process improvement techniques.

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Dedicated problem-solver, always focused under pressure. Ready to be challenged while striving for success.

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EXPERIENCE

Monitored office inventory to maintain adequate

supply levels and order products.

•

Distributed company correspondence, including

memos and updates to reinforce and apprise

departments and divisions of corporate objectives

and developments.

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Interviewed, onboarded, developed and oversaw

daily activities of administrative office personnel.

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Optimized personnel coverage, preparing work

schedules based on staff availability and forecasted demands.

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Automated office operations, managing client

correspondence, record tracking and data

communications in database and case management

software.

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Coordinated office activities and operations to

secure efficiency and compliance with company

policies.

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Performed billing, collection and reporting functions for office.

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10/2019 - 08/2020

08/2018 - 10/2019

Expected in 05/2021

Bachelor of Science -

Information Systems

Indiana Tech

Fort Wayne, IN

Corporate Travel Consultant

Egencia LLC Virtual

Team Supervisor

Teleperformance Fort Wayne, IN

• Process Improvement Specialist

Subject Matter Expert with

AMEX

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• Schedule management

• Employee development

• Supervision and training

• Financial administration

• Purchasing and planning

• Performance improvements

• Recruiting and hiring

• Profit and loss accountability

• Cost analysis and savings

EDUCATION AND

TRAINING

• Dean's List Honoree

Major in Information Systems

Technology

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• Core Plus Team Sat 6.

• Subject Matter Expert

• SOP Author AMEX Project Procedures

Hands on reservation assistance with Zillow,

L'Oreal, and Tanium etc.

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Ability/aptitude to perform assigned duties with

great attention to detail, speed, and accuracy.

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Built client base through exceptional listening and aptitude for optimizing travel budgets.

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Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff

traveling to domestic and international locations.

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Promoted product branding initiatives, ensuring

travel brochures and promotional literature are

displayed prominently.

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Took payments via credit and debit cards and

handled all sensitive information with

professionalism and discreteness.

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• APOLLO GDS experience.

• Sabre Red GDS experience.

• Domestic/International fare construction

Certified to conduct hiring interviews for

AMEXTRAVEL.

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Set and managed performance benchmarks for call

center employees.

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Created process improvements, including new call

center and commission-based pay plans.

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Improved call management database 85% by

frequently changing and updating customer contact

information.

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Consulted with customers regarding American

Express Travel Itinerary needs, addressing Travel

concerns.

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Trained new employees on Sabre GDS and AMEX

processes to promote efficiency and productivity

team-wide.

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12/2016 - 08/2018

Team Manager

Intelenet Fort Wayne, IN

Active Member of Benevolent and Protective Order of Elks Lodge 1978 Active Gym Enthusiast

National Ranked Championship Chess Player 2006

• Built groundwork for a Medical Coding Team

Supported client companies in maximizing

strengths, overcoming weaknesses and developing

new processes.

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Managed entire project life cycle from initial

concept through final delivery.

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Enhanced development and drove continuous

improvement of project delivery process by

providing strong program leadership.

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Increased team performance from 20% efficiency

to 110% through Process Improvement Strategies

and Team Development.

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Trained project management leadership to

productively and profitably lead project

management function.

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ACTIVITIES AND HONORS

PROFESSIONAL REFERENCES

• Laurie Williams - National Account Manager - Egencia 206-***-**** Shae Betchold - Director of Clinical Services - Compassus 260-***-****

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• David LeShore – Project Manager - Teleperformance 260-***-****

• Yavin Balmnolkar - Project Manager - Intelenet 201-***-****

Contact this candidate