Administration, communication, customer retention, strategic planning
Resume:
PHINDILE THOBEKILE NDLELA
***************@*****.***
**** ****** ****** ******** ***** Heidelberg
Phindile Thobekile Ndlela, dynamic young lady, who has a strong desire in sales, administration and customer service. She is an ambitious professional, well organized and possesses great communication skills with sound business awareness. has 7 years experience in retail, qualification in Advertising Management, as well acquired qualification in wholesale retail operation management giving background in
-Service/ fresh foods management
-Admin management
-Non food management
- Sales management
Experience and skills in the telecommunication industry Her retail experience has given her the opportunity as well as keen eye opener in seeking customer satisfaction, customer retention build maintain good solid business relationships, that result in good business reputation as word of mouth is the best and free form of advertising, promoting your business.
PHINDILE THOBEKILE NDLELA
***************@*****.***
3227 Jhelum street Shalimar Ridge Heidelberg
Objective
Dedicated and experienced sales consultant with proven sales target achievement success team player and can handle working as an individual . Strong sales professional with a Advertising Management focused in Advertising from Varsity College. Management experience Recruit and train personnel Assess staff performance and provide coaching. Ensure smooth adequate flow of information Manage schedules and deadliness Seeking an opportunity to use my experience to serve in environment that will give me challenges growth and build me even more as an individual .
Experience
Shoprite Checkers
2014 - 2016
Front End / Admin Manager
EXPERTISE IN RESEARCHING WHAT NEEDS AND WANTS CUSTOMERS IN THE ENVIRONMENT I WORK WHAT WILL FULLY SATISFY THEM BEYOND THE OUT COME OF A PURCHASE.
- STAFFING ORGANISATIONA MANAGEMENT, RECRUITMENT AND HIRING,TRAINING
- BUDGET KNOWING HOW TO SPEND MONEY FOR THE COMPANY AND SAVE ACCORDING TO THE GIVEN YEARLY AND MONTHLY BUDGET FOR STAFF COSTS, STATIONERY COST, MAINTENANCE
- TIME KEEPING AND PLANING
- DEVELOPING GREATER LEADERSHIP SKILLS
- NEVER FORGETTING THE CORE OF
CUSTOMER SERVICES, UNDERSTAND KEEP THEM HAPPY NO ONE SHOULD FEEL UNFAIRLY TREATED
- CUSTOMER FIRST MENTALITY MAKE SURE CUSTOMER LEAVES HAVING BEEN ASSISTED COMPLETELY
- STORE Budget
- WORKING ON KPI’S KNOWING THAT THOSE ARE ALSO PRIORITES
- IDENTIFYING OPPORTUNITIES FOR NEW BUSINESS WITHIN THE MARKET
- BUILDING LONG TERM RELATIONSHIPS WITH NEW AND EXISTING CUSTOMERS
- ENSURING ALL ADMINISTRATION RELATING SALES IS COMPLETED EFFECTIVELY Cell c
01/12/2016 - 30/11/2020
Sales consultant
Build good & consistent relation between consultant / customer and company Know stock know promotions
Check stock availability
Sell full range to customer (accessories, brands & cell c as a product) Monitor opposition activities / threat competition Address problems faced on a daily with (Customer)queries and issues Provide product and service information to existing and new customers • Anticipate customers’ needs and ask how they can be assisted in meeting those needs • Make telephone calls to prospective customers in order to solicit business • Research sources for developing customer-base
Education
Varsity College
2013
Diploma in Advertising Management
Distinction
Skills
Communication Customer retention • Knowledgeable and skilled in consumer and buyer behavior research in order to know what will be best suited for consumer • Marketing communication, market research • Product management • Strategic planning • Excel in listening paying attention to detail to customers needs, articulating product/service benefits and creating solutions that provide value to the customer requirements and needs • .Proficient in administration, planning, accurate processing of stock and meeting customer expectations. • She is more than able to work on her own initiative lead guide and work within a vibrant team and talk directly to customers to build strong lasting business relationships . Enthusiastic and prepared to achieve long term success within any working environment to reach end result of fulfilling given task, or job.
Reference
Adam Damon's - "Cell c "
Regional Manager
Bongamusa Mayeza - "United National Beweries "
Area manager
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