Neepa B. Patel
Columbia, SC 803-***-**** adkget@r.postjobfree.com linkedin.com/in/neepabpatel/
Professional Summary
Experienced and highly motivated leader with many years of management experience ranging in different fast paced environments with a diverse group of people. Master’s degree in Business Administration with a concentration in Management and Marketing with a passion for working in customer service. Detail oriented and able to handle multiple tasks simultaneously.
Education
Masters in Business Administration Claflin University – Orangeburg, SC
Bachelors of Science in Business Administration Columbia College – Columbia, SC
Professional Experience
Pinnacle Consulting LLC, Columbia, SC August 2020 – Present
Data Specialist
Insert gas service card data by inputting text based and numerical information from source documents within time limits
Review data for deficiencies or errors, correct incompatibilities if possible and check output
Research and obtain further information for incomplete documents from client
Apply data program techniques and procedures
Respond to queries for information and access relevant files to solve queries
Flex, Columbia, SC January 2020 – May 2020
Human Resources Analyst
Compiled a weekly report in Excel to manage headcount of over 700 employees for 2 facilities using various formulas to obtain information on new hires, terminations, transfers, and leave of absences (LOAs)
Assisted in gathering and managing i-9 verification documents
Analyzed reports on absenteeism to ensure a low percentage in the HR metrics by communicating effectively with supervisors and managers to take corrective action when needed
Assisted in scanning and transferring confidential paper documents to online database
Provided assistance to employees regarding any employment questions like payroll, benefits, policies, and rules and regulations
Prepared PowerPoint presentations for leadership team
Managed and led focus groups/round table meetings to ensure employees concerns were heard and resolved
Seibels, Columbia, SC November 2018 – March 2019
Human Resources Administrative Assistant
Assisted with new hires, transfers, terminations, changes in job classifications, and merit increases
Entered and processed invoices from multiple vendors
Maintained and organized HR documents such as confidential employment records
Assisted with onboarding/off boarding of employees/contractors
Prioritized and managed schedules/calendars for senior leadership team
Compiled monthly expense reports and prepared spreadsheets/reports
Provided effective customer service to organization employees by identifying issues and resolving them in a timely manner
American Family Life Assurance Company (AFLAC), Columbia, SC May 2018 – August 2018
Claims Processing Intern
Assisted in analyzing of claims content and cataloging of data
Researched industry best practices and process improvement methodologies
Researched business rules to contribute to initiatives supported like service delivery, model enhancements, skill specialization, claims online experience and voice of customer analytics
Leadership experience
Business Entrepreneurship and Accounting Club, Columbia College - Columbia, SC August 2017- May 2018
Secretary
Coordinated and oversaw all organization needs, including continuous communication with club members and allocating resources to all members involved
Assisted in managing meetings every month with proper organization and leadership skills
Additional Skills
Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, Access), Creative Cloud Suite (Adobe A)
WPM: 40-50
Languages: Fluent in English, Gujarati and Hindi
Software/platform familiarity: SharePoint, iSolved HCM, Halogen, WorkDay, Kronos, UltiPro, QuickBooks, SAP, SQL Server, Zoom, Microsoft Teams, HireVue
Volunteering
BAPS Organization 2018- Present
Volunteer annually during fairs to help elderly get proper social and health care
Participate in food drives and well health care drives where individuals are screened for common diseases.