Service Customer
Resume:
Marisol Gaudin
**** *. ****** **. *******, IL. **651
*********@*****.***
SUMMARY
Reliable professional seeking a roll that enables utilization of my skills and qualities to achieve excellence and advancement in Customer Service and Administrative Industry. Specialist in Corporate Travel, planning and Customer Relations. Endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.
EXPERIENCE
June 2006 - OVATION TRAVEL GROUP New York, NY
Present Corporate Travel Consultant (Virtual Agent)
•.Fielded Customer service calls for all clients including V.I.P’s.
•.Coordinated Travel arrangements for Attorneys and Corporate Travelers. Assist with reserving Air, Car service, Train and Hotel Reservations, acquired Contracts for meeting and room block.
•.Scheduled Domestic and International Travel. Frequently commended on excellent service and making superior recommendations for all travelers.
•.Rallied my team by tackling Client Company Email box in a timely manner.
•.Created and executed a Weather Recovery Plan. Queued all record/reservations affected by weather. Continue the communication line with client regarding possible schedule or cancellations due to Weather.
•. Advised of all schedule changes as well as cancellations. Went above and beyond by assuring clients upgrades, seats cleared, complimentary upgrade cleared. Emailed Amenity request to hotels.
Jan. 2005 - WORLD TRAVEL GROUP MEETINGS AND INCENTIVES CHICAGO, IL
June 2006 Corporate Travel Consultant
Created Incentive trips for JP Morgan Chase and Citigroup Bankers.
Fielded customer service calls for all Corporate clients and Bankers.
Scheduled Air, Hotel, train reservations for large groups of banking professionals attending conferences.
Received Positive Customer Service surveys., commended on excellent service.
SKILLS
Excellent Customer Service Skills and Professional with an articulate and collaborative nature.
Fluent in both Spanish and English Client Networking
Administrative, Strong ability to finalize tasks and projects
Customer service, Detailed oriented and able to multi-task,
Problem Resolution, quickly learn and apply new skills
Team player, very vocal, work well with management. Offer to help and assist when and where needed.
Time management and problem solving abilities.
Focus on building long-lasting relationships to drive sales
Types 40wpm, proficient in Microsoft office, Google office,
EDUCATION
June 1994 Colombia College Chicago/Chicago, IL
Major: Computer Science
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