Technical Project Manager
Resume:
Nikolai B. Echols
** ******* ******, ****. *****, Quezon City
adkgbu@r.postjobfree.com
Personal Profile
I’m a college graduate that quickly adapts to technology who is always eager to learn new stuff. I’m a person full of passion and dedication which helps me accomplish what needs to be accomplished.
Career Objective/Summary
To obtain and expound on acquired knowledge. To share and exchange information with co-workers and friends in order to be more effective within the company and provide better services.
Work Experience
Zoom Video Communications (KMC Solutions - BGC)
Apr. 27, 2020 – Present
PSO Technical Project Manager
Manages projects in terms of implementation, deployment and recommendations to clients.
Works with Project Engineers and other Project Managers to ensure that deadlines are met for project deployment.
Reviews and provides Statement of Work to clients for visibility on the cost for services that would be rendered.
Review information (Project Workbook) provided by the client to ensure that deployment would be accurate.
Coordinates with various teams (such us Sales, Porting, etc.) that would be involve in order to provide detailed and accurate update or information to clients.
Conducts meetings with clients to discuss updates and/or revisions to the project.
Sourcewell Global Inc. (Makati City)
Jan. 6, 2020– Apr. 20, 2020
Cisco System and Voice Engineer
Monitors the daily status of the CUCM and provide daily health check.
Provides support to local users and clients using the companies CUCM.
Monitors license utilization of users and of the CUCM. Responsible as well to provide users with extensions and desk phones for employees based in the Philippines.
Handles projects that would be integrated with the CUCM.
Acquire BPO Philippines (Pasig City)
Nov. 16, 2018 – Nov. 29, 2019
Unified Communications Engineer
Provides L3 support to campaigns using Genesys, Segue, Vici and Asterisk.
Handle internal projects as the Implementer and Project Manager.
Monitors the life status of the application servers running on VM.
Handle escalated concerns raised by our Unified Communications Administrators (L2 support).
Submit and/or review Change Requests submitted that involves the voice infrastructure.
Works on projects base on the needs of our clients wherein implementation is handled by our team. Attends client facing weekly meetings on behalf of the team.
On-call support even on rest days or after working hours for critical concerns.
Genesys Telecommunication Laboratories Ltd. – Phils. (Quezon City)
Oct. 16, 2016 – April 14, 2018
Professional Services - Implementation Consultant
Implements the integration of Genesys system/software with the client’s current communication routing equipment to deliver more efficient services.
Conducts QA and testing to ensure that functionalism of the system is working accordingly.
Provides possible recommendations base on the clients need for several options in terms of communication such as hardware components (physical or virtual hardware).
Professional Services – Project Management (Interim)
Review current projects and timeline status.
Provide updates to stakeholders with regards to the progress of on-going projects.
Reviewing utilization hours render by implementer to ensure that it would not exceed the agreement.
Provide a timely report of hours utilized by implementer to their reporting managers.
NNIT Philippines Inc. (Makati City)
Aug. 17, 2015 – Sept. 30, 2016
Assistant IT Manager (Promoted)
Manages the local IT team and provide monthly performance review in order to motivate and help them meet their targets.
Aside from overseeing the well-being of the network infrastructure of the company, I was also serving the company as an IT Project Manager (client facing) for the company’s local clients in terms of upgrade and/or modifications to their network.
Coordinate and Manage system build, test and deployment with in-house and external IT service providers
Provides timely updates and project status updates to Delivery Executives and manage project issues/risk.
Conduct training for the staff under my supervision for them to be familiar with technology that they are tasked to monitor and support.
Conducts annual budget forecasting for expected expenses for the company’s needs in terms of hardware upgrade.
Conducts quarterly hardware maintenance and which are EOL.
Handles procurement of equipment and negotiates with vendors to get the best reasonable price
Advanced Systems Engineer (Upon hire)
Responsible of the entire network infrastructure (MPLS, WAN, LAN, WLAN, VLAN, Security, VoIP) of the company to ensure that all servers and communication of sites through the MPLS are up and reachable.
Maintains the stability and up-time of all Cisco hardware.
Handles escalated concerns that the team would/could not handle.
Ensures that ITIL process is followed accordingly.
Fonality Philippines Inc. (Makati City)
Aug. 16, 2010 – Aug. 16, 2015
Subject Matter Expert
Provide Level 2 assistance to clients with their PBXtra/TrixBox/Hosted or Cloud based VoIP phone servers.
Handle escalations from front line support.
Provide refresher training for front liners in terms of Linux Asterisk (Red-Hat), Myself, Network Topology.
Before becoming a Subject Matter Expert, was a Technical Account Manager for new clients wherein we design the network infrastructure and help build the network in order for our PBXtra, Trixbox, Cloud servers to work smoothly.
IBM Business Services (Eastwood City)
Oct. 1, 2009-Mar. 25, 2010 - HR Generalist
Converges Corporation Philippines (Makati City)
Nov. 12, 2007 - Apr. 24, 2009 – Technical Support
Sutherland Global Services (Makati City)
Jul. 8, 2006 – Apr. 26, 2007 – Customer Service Representative
Amer Marketing Contact Solution (Makati City)
Oct. 1, 2004 – Mar. 25, 2006 – Team Supervisor
Education
Iron link
Oct. 2016 CCNA Booth Camp – Network and Voice
Philippine State College of Aeronautics
2001-2005 B.S. Aircraft Maintenance & Technology
Don Bosch Technical College
1988-2001 Elementary and Secondary Education
Skills and Achievements
Microsoft Word, Excel, PowerPoint
Linux, Asterisk (PBX, FreeSwitch, Segue, 3CX), MySQL and Postgress
Project Management: AGILE / Scrum / ITIL Trained
Voice Networks: SIP, UDP and RTP
References
Gilbert Marasigan - IT Manager - NNIT
Chito Tugade - Director of Operations - Fonality
Mavi de Vera - Sr. Manager – Genesys
Clark Dizon - HR Manager – Genesys
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