Samuel Wanyoike Kariuki

P.O. Box *** – ***** Ruiru, Kenya.

Mobile: +254-***-******

E-mail: adkg9v@r.postjobfree.com

Personal Statement

A motivated and responsible statistics graduate seeking a position in an estimable institution where I can utilize the professional and technical skills developed through past experiences. I have a results-oriented approach to work and possess the ability to accurately follow instructions with an eye for detail and excellence.

Employment

Tai Sacco Society Ltd. Githunguri, Kiambu County.

(April 2017 – September 2020

Customer relations supervisor

The following were my core duties:

• Ensuring that proper customer details are keyed to the system and performing date clean up on existing customers.

• Addressing customer complaints in a timely manner.

• Conducting monthly Bank and General Ledger reconciliations.

• Creating awareness to members on Sacco products and services.

• Conducting appraisal visits during loan application process.

• Regular debt recovery exercise.

The following are achievements realized:

i. Increased customer satisfaction among members.

ii. Ensuring up-to date information of the members.

iii. Timely submission of monthly performance reports.

iv. Maintained a healthy loan book and a minimum PAR.

Amwika Traders

Gatundu, Kiambu County.

(April 2016 – March 2017)

Operations supervisor

The following were the duties:

Stock management and control.

Daily reconciliation of cash and till.

Responding to goods returned and other complaints from customers.

Connecting shoppers to their preferred merchandise.

Monitoring of the M-Pesa and bank agency platforms.

To ensure a proper record of transactions was kept.

To facilitate the banking of cash and purchase of float.

Handling inbound and outbound calls and other inquiries.

Ensuring a clean working environment.

Education

Kenyatta University (2012-2016)

Nairobi, Kenya.

BSc. (Statistics & Programming)

Key modules include:

• Probability and Statistics

• Stochastic Processes

• Measurement Theory

• Object Oriented Programming

• Data Structures

• Econometrics methods

• Operational Research

• Database Management Systems

Ituru High School (2008-2011)

Gatundu,Kenya.

Kenya certificate of secondary education (KCSE)

Mean grade: A Minus.

Hobbies & Interests

a) Reading of newspapers and journals for up-to date trends in the business and technological fields.

b) Listening to good music.

c) Playing football and volleyball on the local community teams as part of youth awareness to avoid drug abuse.

d) Traveling and socializing.

Contact this candidate