NAKEYA THORPE

**** *** **** **. ***. ****, Durham, NC 27703 (H) 757-***-**** adkg8l@r.postjobfree.com Professional Summary

Bachelor's degree in Criminal Justice with a strong work ethic, seeking to utilize my passion to improve our cities. Experience working in aviation and customer Service. Skills in building positive relationships with everyone and great time management. Skills

● Documentation ● Team player

● Strong organizational skills ● Strong work ethic

● Outstanding interpersonal skills ● People oriented

● Cash register familiarity ● Coordinate boarding

● Customer service ● Monitor safety

● Process transactions ● Retail operations

Experience

Gate Agent 01/2017 to Current

DELTA GLOBAL SERVICES

● Greet every customer with a smile.

● Sells, prints, and reissues tickets

● Managing check-in processes

● Ensuring customers have proper documentation for travel

● Properly tagging bags to ensure they are routed to the correct destination

● Keep passengers aware of any flight changes or delays.

● Aircraft security screening and make sure it complies with Government and company security requirements.

● Board passengers on their aircraft and move the jet bridge to the aircraft and back from the aircraft.

● Processes cash and credit card payments.

● Assisted passengers with check in, seat availability, and flight status.

● Initiated and managed the boarding and deplaning processes, including operating the jet way.

● Organized and issued the customer's travel documentation, including tickets, insurance policies and tour itineraries.

Internship 01/2018 to 01/2018

WAKE COUNTY SHERIFF DEPARTMENT

● Learned the process of booking someone who has been arrested.

● Ride along with different deputies.

● Participated during crime prevention and community seminars.

● Interacted with law enforcement officers in investigating crimes.

● Investigating property and crimes against civilians.

● Read cold cases in hopes to finding further evidence to solve a murder.

● Obtained private information on criminal cases and evidence.

● Learned how to process evidence.

● Prepared reports and concluded investigations.

Ramp Agent 06/2015 to 01/2017

DELTA GLOBAL SERVICES

● Responsible for loading passenger's luggage, live animals, and human remains to and from the bottom of the aircraft.

● Provided aircraft security screening and make sure it complies with Government and company security requirements.

● Responsible for cleaning aircrafts every night.

● Signaled planes for guiding them into and out of the gates.

● Handled loading and unloading of baggage and cargo.

● Operated cart tugs, diesel push-back tractors and luggage loader belts.

● Spayed deicer fluids on aircraft.

● Followed safety rules and regulations at the workplace.

● Delivered loaded bag carts to the bag room using tugs.

● Unloaded bag cars onto the conveyor belt.

● Towed aircraft to remote areas at the airport

Cashier 01/2015 to 05/2015

DOLLAR TREE

● Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers.

● Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

● Monitored, directed, and prioritized all store front end activities in a fast paced high volume traffic retail environment.

● Recovered the front end of the store in between checking out customers.

● Responsible for following shift managers at the end of the night to deposit the store daily earnings.

● Greeted customers with a friendly smile.

Education

Bachelor of Science degree: Criminal Justice Jan 2018 North Carolina Central University (NCCU)- Durham, NC Reference

Available upon request

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