NANCY MORALES

*** ****** **** ****, ******, OH **321

330-***-**** adkg79@r.postjobfree.com

mailto:adkg79@r.postjobfree.com

WORK HISTORY

First Energy, Akron, OH - Physical Security Compliance Spec IV, August 2017 - present

Maintain FE compliance policies, programs, procedures, and guidelines related to the NERC CIP Standards and to physical security best practices. Prepare for, coordinate and support compliance audits conducted by internal resources, consultants or regulatory organizations. Coordinate resolve physical security access issues and develop improvement recommendations and mitigation plans. Utilize FE compliance technology (RAAD, ProWatch, Salto) to assign, track and monitor compliance efforts related to badging. Perform smart card badging process of issuance and replacement in support of physical security access. Coordinate with Transmission Technology & Compliance Representatives to ensure cyber keys are configured appropriately to support routine maintenance and changes. Support testing of cyber key applications during routine upgrades

IT Central Security, Security Administrator, Nov 2006 – August 2017

Manage, Analyze, Configure, Audit, Process and trouble shoot Security Access Configuration for all major platforms and applications: Active Directory, Microsoft Identity Manager (PowerShell intermediate), SAP, Novell, Lotus Notes, Outlook, SharePoint, Ondemand, Unix, Mainframe, VPN, RSA Digital Certification Authentication, EMS, GMS (Critical infrastructure (CIP/Sox/), etc. systems, and other supported Software/Application for employees, contractors/external vendors - ensuring the safety of information systems assets, per Government SOX/FERC Standards, Procedures, & FE Policies

Process/Audit Employee transfers expediently to ensure First Energy meets FERC, CIP and SOX compliance

Actively participate in Sarbanes-Oxley Reporting/Audits.

Maintain and adhered to Government SOX/FERC Standards and Procedures, Security Policies.

VPN Support: Responsible for the monthly maintenance of VPN/Entrust Certificate Renewals.

SAP Primary Support. Responsible for weekly audits, monthly contractor maintenance, Weekly SAP Propagation Tasks/report.

Projects: Novell to Windows migration Application testing: CUP (SAP), Service Management, FIM, Service Management ITIL, Entrust to Microsoft Certificate Conversion, Active Directory Sign on ID Conversion. Active member of the acquisition/merger security team in 2011.

Maintain and update the technical knowledge base. Establish and refine procedures and other security business standards, practices per FirstEnergy standards.

Mentor/Train new personnel

Systems Network & Operations, Systems/Analyst Nov 2004 - Nov 2006

Perform problem diagnostics towards resolution of Windows Servers, DB’s, Network Operations, applications, Systems/Servers and Applications.

Preemptive Level II support for Windows Servers file systems, disk and CPU space, crucial daemons, network connectivity of servers, print queues, job failures, system loads, print spoolers, old user processes, syslog, error logs, SNA sessions; performing basic shell scripting, and startup of DB backup failures.

Diagnose alerts from automated systems HP Openview, Autosys, Cisco Works, and Cisco Transport Manager.

Perform SAP batch job scheduling functions, quality analysis, and production transports.

Perform weekly IPL, diagnostics, monitoring, troubleshooting scheduled tasks, jobs, backups for IBM Mainframe Systems.

Maintain and update the technical knowledge base. Mentor/Train new personnel

NATIONAL CITY BANK (PNC Bank)

Cleveland, Ohio, Data Center Operations - Technical Operations Analyst II

Assured the availability of the enterprise production environment through expedient Level II problem resolution.

Diagnose, resolve, escalate issues to in-house application support or outside vendors for IBM mainframe system online jobs failures, tasks, programs or system failures using CA7/CA-11 Scheduler, SAR Express/delivery, JCL and JES2/3, and various automation tools such as Netview, TMON, Auto-ops, Autosys Scheduler.

Weekly IPL on multiple IBM Mainframe Systems.

Monitoring, diagnostics for 150+ Midrange UNIX, RS6000, SUN, HP, AIX, VAX servers. Troubleshot file systems, disk and CPU space, crucial daemons, network connectivity of servers, print queues, job failures, ensuring automatic backups (ADSM) for all the systems, system loads. Manage LP print queues, spoolers, old user processes, syslog, error log, jobs, and SNA sessions. Performing basic shell scripting. Escalated internal/external for problem resolution, when applicable.

Quiet Production testing on Blade Servers and Enclosure, IBM SAN Attached and Single Servers.

Support enterprise-wide service-monitoring portal (Microsoft Digital Dashboard) (XML, and SQL technology)

Maintained and updated technical knowledge base. Mentor/Trained personnel.

Operations, Change Management Coordinator/Approver: Reviewed Production changes for quality assurance, possible impact to NCB Enterprise Production Environment. Coordinated and chaired Production Control Department weekly change control meetings.

EDUCATION

Hartford College for Women, Hartford, Connecticut, Special Education/Liberal Arts

S.C.S. Business & Technical Institute, New York, New York (Business, Accounting, General Office & Data Operations)

CONTINUED EDUCATION: ITIL, Unix Intermediate/Advanced, Networking Foundations, Client Server Concepts, Lotus Notes, Outlook, Autosys, SMM, SQL, XML, Lotus Notes, CICS Infrastructure Overview, Stateman, Windows 2003, Visual Basics, Cyber Security, FERC Standards of Conduct Compliance, Peregrine Service Center, Windows Operating Systems

REGULATORY EXPERIENCE: Utility – FERC, NERC (CIP), SOX, ITIL

INFORMATION TECHNOLOGY EXPERIENCE:

IT Security - Policy, Standard Operating Procedure, OS Security, Access Control Systems, Ethics training, Local Machine Policy, Active Directory Group Policy, ProWatch, Microsoft Identity Management (PowerShell basics) Security audits.

Mainframe Applications - Vax, CICS, CA7-11, JES2/3 Scheduling, JCL, AS400

Content/Business Management Systems - SAP, SharePoint

Programming Languages (Intermediate) – Unix (SUN, HP, AIX), PowerShell, SQL Reporting

Software Applications - Microsoft Office; Office 365; Messaging (Outlook, Lotus Notes); OneNote; Remote Connect Software (Entrust, VPN (Entrust, MS Digital Certificate), Remote Desktop, PC Anywhere, Citrix, SharePoint,

Ticketing Systems (ITSM, Service Manager, Stateman, (PowerShell user intermediate), HP Openview, RAAD, Windows 3.1 – Windows 8.1,

Operating Systems - Windows Server 2000 – 2008, Novell, SUN, HP, AIX, VAX, VMWare, Windows 10, Unix Aix (Intermediate), Sun OS, Oracle databases (Intermediate), Mainframe Operator, SAP Security Administrator/Compliance, Networking, VAX servers.

Networking/Connectivity: Openview, Netview, TMON, Auto-ops

Technical Documentation and Training – Develop training, operational manuals, Procedures, curriculum and other forms of documentation and communications on various technical levels.

Languages: Spanish (Fluent)

Contact this candidate