Service Representative Nurse

ELGIE LOU P. JUAREZ, RN

Address: Max Mirafuentes, Tagum City

Contact Number: 094********

Email: adkg68@r.postjobfree.com

OBJECTIVE: SEEKING CHALLENGING OPPORTUNITY, WERE I WILL BE ABLE TO UTILIZE MY SKILLS, EDUCATIONAL BACKGROUND, WORK EXPERIENCE AND ABILITY TO WORK WELL WITH OTHER PEOPLE, WHICH ALLOWS ME TO GROW PROFESSIONALLY.

EXPERIENCE:

Name of Employer

Rellphils Corporation

Team Leader/ Sales Agent Specialist- August 2019 up to present

Promotion of pre-selling and RFO condos, townhouses, residential homes and residential lots.

China Road and Bridge Corporation-Intramuros Manila Project Nurse- Nov. 5, 2018-June 8, 2020

• Handling basic first aid and emergency cases

• Sending an injured or sick worker to the nearest hospital as needed

Philhealth Care Corporation-Mall of Asia, Pasay City

Ambulatory Nurse- Aug. 29, 2019-Oct. 31, 2019.

• Assisting to treat patients that do not require overnight stay in the hospital

• Systematically collects any data related to patient health status and works in

collaboration with the care team to develop a plan of care.

• Documents nursing assessment and interventions to reflect comprehensive and

integrated approach to nursing care.

Teletech Philippines- Mall of Asia Complex, Pasay City Occupational Health Nurse- Sept. 2016- Feb. 12, 2018

Providing basic nursing care to employees.

Developing and implementing health and safety programs

Treating injuries and illnesses of employees

Monitoring health status of employees

Conducting mid-year and year end reports using MS Office, conducting Annual

Medical Reports, Vaccination program

TOOLS USED:

Microsoft Outlook

2Crisk software

MS Office (excel, word, PowerPoint

Soft phone Avaya

Skype Business Communicator

MS communicator

Internet browsers (Google, Firefox, Explorer)

Convergys Philippines- Mall of Asia Complex, Pasay City

Customer Service Representative/ August 5, 2014- July 22, 2015 ( Cricket Wireless)

• Assisting customers or clients in basic troubleshooting of mobile phones and Internet.

• Utilizing the use of tools (computers) in fixing issue of the customer.

• Resolve customer complaints via phone, or email.

• Cancel or upgrade accounts.

• Suggest solutions when a product malfunctions.

• Utilize computer technology to handle high call volumes.

• Compile reports on overall customer satisfaction.

TOOLS USED:

CRM software

Cricket Wireless main website and software

Avaya Soft phone

Microsoft Outlook

CRM software

Cricket Wireless main website and software

Avaya Soft phone

Microsoft Outlook

RG Pharmacy and Medical Clinic, Inc- Tagum City, Davao del Norte

Manager/June 24, 2012-June 30, 2014

• Ensuring all employees are doing their jobs correctly, motivates employees to perform at their highest capabilities.

• Assigning and assisting and supervising the work of personnels.

• Establish a standard system for keeping records of medicines and account payment received.

• Placing pharmacy orders

ACADEMIC BACKGROUND

Second course: BS Entrepreneurship

Ateneo de Davao University

SY: 2011-2012

College Graduate: Bachelor of Science in Nursing

St. Mary’s College of Tagum, Davao del Norte

SY: 2002-2006

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